Gibel Nicolas
Pembroke Pines,FL
Summary
Proactive and meticulous Account Manager with over 10 years of experience in the TelCo industry. Proficiencies in escalations, sales, relationship building and cross channel. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
20
20
years of professional experience
Work History
Southeast Programs and Events Chair SOMOS ERG
Verizon
12.2022 - Current
- Maintained impartiality and objectivity during meetings and decision-making.
- Planned and oversaw meetings in accordance with governing documents.
- Planned recruitment and renewals of designated committees.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
Government Account Manager-Inside Sales
Verizon Business
07.2022 - Current
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed customer relationships and increased overall sales by 34%.
- Developed and maintained strong working relationships with professionals within assigned territory.
Senior Account Manager-Government
Verizon Business
12.2021 - 07.2022
- Delivered sales presentations and pitches to clients while incorporating Solutions Architects within my over 250 accounts market
- Sold new products and services and developed new accounts to maximize revenue potential
- Worked with customers to develop strategic business and account plans
- Provided extensive support in sales, technical and business areas to key accounts
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Analyzed key competitors to respond to competitive threats
Business Account Specialist-Government
Verizon Business
02.2020 - 12.2021
- Set up new customer accounts and updated existing profiles with latest information.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Completed daily outbound calls, up to 5 hours per day.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Business Account Manager SMB
Verizon Business
01.2019 - 01.2020
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 12 employees.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
Solutions Manager
Verizon
08.2015 - 01.2019
- Serve as customer advocate; interface with both retail and business clients to provide product and service solutions to meet individual customer needs
- Deliver ultimate customer experience by performing exceptional product set-up and coaching
- Exceed targeted monthly sales quota, and supported the team of up to 15 representatives by mentoring other team members.
Floor Manager
Sprint
06.2013 - 06.2015
- Establish new customer accounts
- Greet store customers promptly and responded to questions with knowledgeable service.
- Determine merchandise price schedules and discount rates.
- Generate monthly and annual sales reports
- Monitor customer preferences to determine focus of sales efforts
- Trained in negotiations and time management.
Lead Customer Service Representaive
Alorica
09.2003 - 05.2013
- Monitored daily activities of up to 30 customer support representatives
- Successfully managed activities of up to 30 team members.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Addressed negative customer feedback immediately.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
- Recommended changes to existing methods to increase accuracy, efficiency and responsiveness of the customer service department.
Education
Associate of Applied Science - Business Administration
Miami Dade College
Miami, FL2018
Skills
- Account planning
- Client account management
- Key accounts development
- Bilingual-Spanish
- Problem Solver
Accomplishments
- Selected to be part of Leadership program Woman of Wireless within my organization
- Partner with high-performing sales representatives to provide quality account management consistently exceeded monthly sales quotas
- Assigned as team leader to assist in team meetings and training to help coach other sales representatives
- Proven top producer in the Market
- Offered an acting position as Solutions Manager after 6 months with the company.
- Offered a Volunteer position as Programs and Events Chair for Southeast Chapter for SOMOS ERG
- Helped with the technology implementation of the 4th largest School District in the country
Timeline
Southeast Programs and Events Chair SOMOS ERG
Verizon
12.2022 - Current
Government Account Manager-Inside Sales
Verizon Business
07.2022 - Current
Senior Account Manager-Government
Verizon Business
12.2021 - 07.2022
Business Account Specialist-Government
Verizon Business
02.2020 - 12.2021
Business Account Manager SMB
Verizon Business
01.2019 - 01.2020
Solutions Manager
Verizon
08.2015 - 01.2019
Floor Manager
Sprint
06.2013 - 06.2015
Lead Customer Service Representaive
Alorica
09.2003 - 05.2013
Associate of Applied Science - Business Administration
Miami Dade College
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