Gibelly Payano
NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Good Shepherd Services 292
05.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Optum Urgent Care
01.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Front Desk Coordinator
Midtown Comics
04.2022 - 01.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Daycare Assistant Teacher
Ms Erikas Little Harvard Daycare
03.2021 - 09.2022
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
Education
Associates Degree - Psychology
Borough of Manhattan Community College
Manhattan, NY06.2024
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Microsoft PowerPoint
- Microsoft Office Suite
- Data Collection
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Customer satisfaction measurement
Additional Information
Reference - Karizma Boyd R.T.(R)(M)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Good Shepherd Services 292
05.2023 - 06.2024
Receptionist
Optum Urgent Care
01.2023 - 03.2024
Front Desk Coordinator
Midtown Comics
04.2022 - 01.2023
Daycare Assistant Teacher
Ms Erikas Little Harvard Daycare
03.2021 - 09.2022
Associates Degree - Psychology
Borough of Manhattan Community College
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