GIBRAN SYED
Livermore,CA
Summary
Focused Engineer dedicated to staying apprised of all new engineering tools and techniques. Committed to applying emerging technologies to streamline product development and business operations. Adheres to ascribed business and engineering goals by driving constant process innovation and iterative improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staff Technical Support Engineer
Palo Alto Networks
10.2022 - Current
- Built an SD-WAN lab and provide training for the team
- Worked on improving AI for the customers
- Worked with PM on Device Insights now called as AIOps.
- Worked on DLP lab and provided training for the Platinum team
- Worked and created a Static Lab in Azure for the team that covers various features
- Mentored and guided new Engineers to help in ramping up.
- Worked on the highly escalated issues for the customers
- Created a training document and provided training on Jira for the team.
- Delivered Tier-3 support and SME input to the customers.
- Attended bug scrub meetings two days per week with developers and provide inputs.
- Configured and tested new features in lab and help the customers understand about the new features.
Sr. Cloud Network Engineer
Aviatrix Systems
01.2022 - 10.2022
- Built and assist enterprise customer's Multi-Cloud Architecture
- Assist customers in post deployment related issues
- Built labs using Aviatrix's Cloud architecture for issue replication
- Worked on Escalated issues
- Collected logs from the Aviatrix Controller and check for RCA for the customers
- Mentored new Engineers
- Built lab for new features and demonstrate within the team
- Worked with Engineering by helping in collection of logs to fix the bugs for the customers.
- Troubleshot complex multi-vendor network service provider issues.
Staff Technical Support Engineer
Palo Alto Networks
02.2018 - 01.2022
- Provided training on architecture of PANW devices for new hires
- Conduct interviews and work as a team lead for a new Platinum team in HQ
- Created Platinum On-boarding path for the New hires
- Worked as a Performance & Stability SME for all Palo Alto devices
- Worked on Critical/Escalated hand-offs from the Engineers
- Worked with Engineering and E-TAC to resolve the customer issues
- Worked with Sales Engineer, Account Managers and SAM to help resolve the customer issues
- Conduct bi-weekly case discussion meeting with Engineers to help on their cases
- Published KB documents both Internal and External
- Helped Engineers with their lab setups for replicating the customer's issue
- Contribute on various projects for Platinum team and other teams
- Achieved an MVP award for Americas.
Network Security Engineer
CSS Corp
12.2015 - 02.2018
- Worked on the Palo Alto Networks products as the Partner Engineer
- Create solutions to customer problems
- Provided sound recommendations to their queries
- Provided resolution the first time
- Provided initial response, operational assistance, and development of software workarounds and/or resolution
- Provided technical support during critical software upgrades and device migration
- Worked on internal lab devices to replicate the customer's issue in-house
- Open JIRA tickets with Engineering to report the bugs and provide the fix/workaround to the customer.
Network Engineer
COX COMMUNICATIONS
07.2015 - 12.2015
- Troubleshoot and maintain all networking devices and infrastructure across the enterprise including switches, routers and firewalls
- Configure Routing protocols such as OSPF and policy based routing
- Hands-on experience of various networking applications like SAM, Granite and SecureCRT
- Involve in planning, configuring, installation of LAN/WAN infrastructure
- Configure STP for switching loop prevention and VLANs for data and voice along with Configuring port security for users connecting to the switches
- Delete the old scripts of the routers and creating new scripts with backup routes
- Configure of EIGRP and OSPF as interior gateway protocol with route filtering and route redistribution, installed and maintained Cisco 3600, 2600 and 7200 backbone routes with HSRP
- Implement Site-to-Site VPNs over the internet utilizing 3DES, AES/AES-256 technologies
- Work on IADs and SIPs.
Technical Support Engineer
WICHITA STATE UNIVERSITY
01.2014 - 05.2015
- Configure, implement and manage 7200, 2900, 3900 routers, and 3750 switches
- Recommend network security standards to management
- Implement and manage network drives
- Manage firewall, network monitoring and server monitoring.
Technical Support Engineer
HCL TECHNOLOGIES
07.2012 - 08.2013
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Configure VLANs, Private VLANs, VTP and Trunking on switches
- Configure L2 and L3 security features on the switches and routers
- Managed Load-balancing
- Worked on Inter-vlan routing, redistribution, access-lists and dynamic NAT.
Education
Bachelor of Science -
Alpha College of Engineering
Chennai, IndiaMasters in Computer Networking -
Wichita State University
05.2015
Skills
- Sound knowledge of Cloud Service Provider(Amazon Web Services, Azure, GCP)
- Cloud Technology : VPC, EC2, S3, ELB, IAM, ASG
- LAN Technology : VLAN, VTP, Inter-vlan routing, ISL, dot1q, STP, RSTP
- Sound knowledge of OSI layers and TCP/IP
- WAN Technologies : Basic knowledge of Frame Relay, ATM, PPP, MPLS, VPLS
- Network Securities : NAT, VPN, URL Filtering, IPsec
- Routing Protocols : OSPF, EIGRP, RIP
- Infrastructure Services : DHCP, DNS, FTP, TFTP
- Network Managements : SNMP, SSH, Telnet, ICMP, HSRP, VRRP, GLBP
- Comm Protocols : ARP, RARP
- Worked on Cisco 7200, 3800, 1800, 800 series, 10ks, CMTK, router, COI devices and Cisco 3500, 3700 series switch also worked on Palo Alto 200, 500, 3000s, 5000s, 7000s and Cisco ASA
- Well versed with Wireshark
- Basics in Python Programming and KQL
- Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps
- Enhanced level of experience with OSPF, BGP and RIP
- Underwent training for Elastic Search which is also being used in Panorama
- Critical Thinking
- Process Improvement
- Interpersonal Communication
- Debugging
- Problem-Solving
- Technical Troubleshooting
- Product Knowledge
Certification
- CCNA - Cisco ID: CSCO12779797
- PA- CNSE and PCNSE
- Aviatrix ACE and ACE professional
- Elastic Search Engineer - in progress
Timeline
Staff Technical Support Engineer
Palo Alto Networks
10.2022 - Current
Sr. Cloud Network Engineer
Aviatrix Systems
01.2022 - 10.2022
Staff Technical Support Engineer
Palo Alto Networks
02.2018 - 01.2022
Network Security Engineer
CSS Corp
12.2015 - 02.2018
Network Engineer
COX COMMUNICATIONS
07.2015 - 12.2015
Technical Support Engineer
WICHITA STATE UNIVERSITY
01.2014 - 05.2015
Technical Support Engineer
HCL TECHNOLOGIES
07.2012 - 08.2013
Bachelor of Science -
Alpha College of Engineering
Masters in Computer Networking -
Wichita State University
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