Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Gibril Sesay

Woodbridge,VA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
years of professional experience
1
Certification

Work History

Papa John's Pizza
Manassas, VA

Manager
08.2022 - Current

Job overview

  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Tradesman International
Woodbridge, VA

Construction Worker
09.2019 - 11.2020

Job overview

  • Performed site activities required of green-certified construction practices.
  • Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
  • Controlled traffic passing near, in or around work zones.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Assisted with diverse construction challenges to help team and customer.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Operated equipment with strong focus on safety and ground communication.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
  • Controlled traffic to protect work site integrity, crew safety and general public welfare.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Used wheelbarrow to move debris and material to designated areas on jobsite.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
  • Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
  • Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Amazon Warehouse
Sterling, VA

Warehouse Associate
03.2020 - 10.2020

Job overview

  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Used scanners to track parcel information, condition or receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Packed boxes and stock using organizational guidelines.

Appliance Magic
Woodbridge, VA

Appliance Repair Technician
08.2013 - 09.2018

Job overview

  • Measured and cut pipe to connect feeder lines and equipment to appliances.
  • Maintained part inventory for on-site installation, maintenance and repair of appliances.
  • Presented and explained estimates to property owner or landlord.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Repaired and serviced kitchen and laundry room appliances.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Recommended replacement parts and routine maintenance.
  • Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
  • Conducted circuit tests to locate shorts and grounds.
  • Tested appliance parts with hand instruments.
  • Assisted in training new technicians on repair techniques.
  • Educated customers about proper care of their appliances.
  • Provided technical support over the phone for customers who need assistance with their appliances.
  • Identified potential issues that may arise with an appliance before completing a repair.
  • Followed up with customers after service call completion.
  • Adhered to safety procedures when handling hazardous materials.
  • Maintained records of service calls made including customer contact information.
  • Explained the nature of the problem and how it was resolved to customers.
  • Used hand tools to remove covers from units in order to access internal parts.
  • Connected wiring to a variety of electronic components.
  • Assembled appliance components following installation instructions.
  • Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
  • Repaired refrigerators by replacing worn gaskets or thermostats.
  • Performed preventative maintenance on all types of appliances.
  • Installed new appliances according to manufacturer specifications.
  • Ordered replacement parts as needed for repairs.
  • Provided customers with estimates of repair costs.
  • Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
  • Adjusted valves, belts, switches, and controls to ensure optimal performance.
  • Replaced defective wiring and other parts.
  • Inspected, tested, and repaired electrical components of appliances.
  • Diagnosed appliance malfunctions and determined necessary repairs.
  • Ordered supplies, tools and equipment to complete repairs.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Removed, disassembled and fixed appliance parts.

Food Lion
Woodbridge, VA

Stock Associate
08.2012 - 11.2014

Job overview

  • Communicated with customers to answer questions.
  • Followed instructions to properly arrange merchandise items.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Placed products on conveyors for final wrapping and shipment.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Read orders to verify attributes and quantities of merchandise.
  • Operated forklift and pallet jack to transport heavy loads.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assessed floor displays to restock merchandise.

2Brothers Plumbing
Woodbridge, VA

Plumbing Apprentice
02\11\21 - 03\01\21

Job overview

  • Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
  • Set up tools and equipment on job sites and kept work areas neat.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Identified and located required tools prior to starting each project.
  • Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
  • Moved and held materials for senior professionals to complete work.
  • Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.

Education

Center of Employment Training
Alexandria, VA

Certificate from Building Maintenance
08.2012

University Overview

C.D. Hylton High School
Woodbridge, VA

High School Diploma
06.2009

University Overview

Skills

  • Business Development
  • Strategic Planning
  • Operations Management
  • Policy Implementation
  • Business Administration
  • Performance Management
  • Business Planning
  • Budget Control
  • Cross-Functional Team Management
  • Lead Generation
  • Employee Training and Development
  • Customer Relationship Management (CRM)
  • Performance Evaluations
  • Workforce Management
  • Complex Problem-Solving
  • Contract Management
  • Schedule Preparation
  • Negotiation
  • Policy and Procedure Development
  • Time Management
  • Marketing
  • Staff Management
  • Team Leadership
  • Sales Techniques
  • Key Performance Indicators
  • Financial Management
  • Expense Tracking
  • Project Management
  • Staff Development
  • Verbal and Written Communication
  • Sales and Marketing
  • Brand Management
  • Salesforce Management

Certification

  • Licensed Building Maintenance - 2012

Timeline

Manager
Papa John's Pizza
08.2022 - Current
Warehouse Associate
Amazon Warehouse
03.2020 - 10.2020
Construction Worker
Tradesman International
09.2019 - 11.2020
Appliance Repair Technician
Appliance Magic
08.2013 - 09.2018
Stock Associate
Food Lion
08.2012 - 11.2014
Plumbing Apprentice
2Brothers Plumbing
02\11\21 - 03\01\21
Center of Employment Training
Certificate from Building Maintenance
C.D. Hylton High School
High School Diploma

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Gibril Sesay