Gibsam Hernandez
Las Vegas ,NV
Summary
Dynamic professional with a proven track record at Signature at MGM Grand, excelling in operational efficiency and advanced communication. Skilled in task delegation and resource allocation, I enhanced team productivity and customer satisfaction through effective scheduling and real-time updates. Committed to maintaining high standards and fostering collaboration across departments.
Overview
12
12
years of professional experience
Work History
Status Board Operator
Signature at MGM Grand, Las Vegas NV 89109
06.2017 - Current
- Increased shift productivity by ensuring smooth handovers through precise documentation of ongoing tasks.
- Supported overall organizational goals with diligent maintenance of key performance indicators on the status board.
- Collaborated with multiple departments and served as a central point of contact for information flow through status board updates.
- Streamlined communication between departments for smoother workflow by providing real-time updates on the status board.
- Improved operational efficiency by monitoring and maintaining accurate status board information.
- Enhanced team collaboration with timely and accurate data management on the status board.
- Maintained confidentiality and security of sensitive company information while working as Status Board Operator.
- Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Boosted customer satisfaction with quick resolutions based on up-to-date information from the status board.
Scheduler
Signature at MGM Grand
06.2017 - 10.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Collaborated closely with finance teams to align project schedules with budgetary constraints, optimizing resource allocation.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Housekeeping Room Attendant
Signature at MGM Grand
05.2013 - 06.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Education
N/A - Interiors Designing
The Art Institute
Las Vegas, NVHight School - 12 Grade
Desert Pines Hight School
Las Vegas, NV05.2012
Skills
- Advanced communication
- Software navigation
- Information processing
- Report generation
- Customer service
- Housekeeping
- Task assignment
- Task delegation
- Staff scheduling
- Maintenance coordination
- Payroll
- Document control
- Operational efficiency analysis
- Room occupancy verification
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Customer satisfaction
- Team collaboration
- Timekeeping
Operational efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
I have been with MGM resorts comp . For over 12 years , I started as a housekeeper/ Guest room attendant for 4 years then worked my way up to scheduling/status Board & payroll editor .
We would have to take care of this 3 different positions according to business needs .
It was like this for 6 year's till separation between scheduling/payroll and status board happen back in 2022 there for now I’m currently working as just status board for the housekeeping department.
Timeline
Status Board Operator
Signature at MGM Grand, Las Vegas NV 89109
06.2017 - Current
Scheduler
Signature at MGM Grand
06.2017 - 10.2022
Housekeeping Room Attendant
Signature at MGM Grand
05.2013 - 06.2017
N/A - Interiors Designing
The Art Institute
Hight School - 12 Grade
Desert Pines Hight School
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