Gicel Herrera
Joliet,United States
Summary
Results-driven sales professional with extensive experience in lead generation, client relationship management, and profit growth. Proven track record in strategic planning and team leadership. Demonstrates exceptional ability to identify customer needs and deliver effective solutions. Skilled in training and developing teams to exceed sales targets.
Overview
7
7
years of professional experience
Work History
Sales Representative
J. J. Keller
02.2024 - 02.2025
- Drove new business by engaging in cold calling and networking, expanding client base.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Management Assistant
Enterprise Mobility
01.2023 - 01.2024
- Earned Management Assistant title through comprehensive testing on business finance and operations.
- Top half performer on sales comparison chart for 3 out of the last 6 months
- Received Manager in Rotation role and trained employees on ethical sales and rental process at Chicago O'Hare.
Assistant Store Manager
AT&T Prime Communications
10.2020 - 12.2022
- Coordinated team schedules and workflows, ensuring seamless operations to meet business demands.
- Developed and implemented employee training programs to improve sales skills and customer service.
Store Manager
AT&T Prime Communications
08.2018 - 10.2020
- Increased close rate by 50% by cultivating customer rapport and delivering superior customer service.
- Developed and implemented strategies to increase sales and profitability in the store.
- Oversee the recruitment and training of new store employees to ensure a knowledgeable and customer-oriented team.
Sales Representative
AT&T Prime Communications
05.2018 - 08.2019
- Built value by offering tailored and thoughtful solutions to fit each customer in order to drive sales.
- Identify potential customers in the market and develop strategies to reach out to them effectively.
Sales Representative
Xfinity Comcast
11.2017 - 05.2018
- Pursued new accounts through lead generation, cold calling, and advertising referrals.
- Identify opportunities to upsell and cross-sell additional Comcast products and services to existing customers.
- Utilize social media platforms to promote and generate leads for Xfinity Comcast's sales services.
Education
Business Administration - Business Management, International Business
University of Illinois At Chicago
Chicago, IL05-2023
Associate of Arts -
Joliet Junior College
Joliet05.2019
Skills
- Cold Calling
- Cross-selling
- Employee Development
- Leadership
- Microsoft Office
- Training and mentoring
- Customer Relationship Management (CRM)
- Negotiation
- Strategic Planning
- Problem Solving
- Team Building
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
J. J. Keller
02.2024 - 02.2025
Management Assistant
Enterprise Mobility
01.2023 - 01.2024
Assistant Store Manager
AT&T Prime Communications
10.2020 - 12.2022
Store Manager
AT&T Prime Communications
08.2018 - 10.2020
Sales Representative
AT&T Prime Communications
05.2018 - 08.2019
Sales Representative
Xfinity Comcast
11.2017 - 05.2018
Business Administration - Business Management, International Business
University of Illinois At Chicago
Associate of Arts -
Joliet Junior College
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