Gicela Acevedo
Orlando
Summary
Professional nurse with strong experience in progressive care settings. Adept at monitoring and assessing patient conditions, administering medications, and providing compassionate care. Known for exceptional teamwork and adaptability. Skilled in critical thinking, patient education, and electronic health records. Reliable, results-driven, and quick to respond to changing needs.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Nurse, Progressive Care Unit
Advent Health Orlando
- Ensured timely medication administration, maintaining strict adherence to schedules and dosage requirements.
- Demonstrated sound decision-making skills under pressure while managing multiple high-acuity patients simultaneously within a fast-paced unit setting.
- Provided emotional support and encouragement to patients and their families during difficult times, fostering a trusting nurse-patient relationship.
- Facilitated smooth transitions between levels of care by coordinating with case managers and multidisciplinary team members.
- Served as a preceptor for newly hired nurses, offering guidance on policies, procedures, and clinical best practices within the Progressive Care Unit environment.
- Implemented appropriate interventions based on patient assessment data and collaborated with healthcare providers to ensure continuity of care.
- Increased patient understanding of medical conditions by providing clear explanations and answering questions thoroughly.
- Supported timely diagnostic and ongoing testing by collecting samples.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Improved patient outcomes by consistently providing high-quality care and closely monitoring post-surgical progress.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Contributed to successful surgeries by accurately assessing patients'' medical histories, allergies, medications, and potential complications.
Patient Services
CVS Health
08.2021 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Ensured compliance with federal regulations by staying updated on industry changes, applying necessary adjustments to internal processes accordingly.
Member Services
Sunshine Health
02.2018 - 03.2021
- Assisted in training new Member Services Representatives, sharing best practices for handling complex inquiries.
- Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Pharmacy Manager
Gibrer Pharmacy
02.2010 - 09.2013
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
Education
Master of Science - Nursing Practice
Walden University
Minneapolis, MN01-2027
Associate of Science - Nursing
Keiser University
Orlando, Florida12.2023
Skills
- Medication administration
- Patient services coordination
- Prescription verification
- Medication and IV administration
- Central line care
- Patient services
- Direct patient care
- Telemetry monitoring
- Patient assessment
- IV therapy administration
- Pressure ulcer prevention
- Infection control
- Oxygen therapy
- Blood transfusion
- Family education
- Licensed RN
- Health promotion
- Mentoring team members
- Fluid intake monitoring
- Surgical care
- Patient safety
- Seizure management
- Critical thinking
- CPR certification
- Active listening
- Blood transfusion administration
Volunteer And Extra Curricular Activities
Participated as a mentor on the nurse leadership mentor program of Keiser University.
Licenses And Credentials
Basic Life Support (BLS) Certification, American Heart Association, 07/31/24
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Languages
Spanish
Native or Bilingual
Timeline
Patient Services
CVS Health
08.2021 - Current
Member Services
Sunshine Health
02.2018 - 03.2021
Pharmacy Manager
Gibrer Pharmacy
02.2010 - 09.2013
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Nurse, Progressive Care Unit
Advent Health Orlando
Master of Science - Nursing Practice
Walden University
Associate of Science - Nursing
Keiser University
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