Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gicell Vargas

Teaneck

Summary

Seeking to obtain a challenging and responsible position in a facility where I can apply knowledge and experience, while being offered an opportunity for professional growth and advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Switchboard Operator (Call Center)

Englewood Hospital
08.2022 - Current
  • Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice
  • Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible
  • Answers and processes all emergency calls including code calls
  • Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager
  • Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention
  • Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital
  • Able to sit for long periods of time and wear headphones
  • Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior

Switchboard Operator (Call Center)

Holy Name Medical Center
07.2019 - Current
  • Use effective, active listening skills to determine patient needs
  • Managed incoming and outgoing communications
  • Answered incoming queries or directed calls to appropriate parties
  • Managed information and profiles of staff and patients in computer system
  • Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
  • Maintain equipment in working order and report failures to direct Manager
  • Performs other work related duties and activities as assigned or requested
  • Identifies problem, troubleshoots, and provides advice to assist callers
  • Page Doctors to inform them of telephone calls, using paging or interoffice communication equipment
  • Relay or route written or verbal messages
  • Keep records of calls placed and charges incurred.

Health Service Navigator (Call Center)

Holy Name Medical Center
10.2016 - 07.2019
  • Collect and enter all patient’s personal data and insurance information, into the appropriate medical service software to complete and prepare patient record
  • Promptly answer, screens and patient registration authorizations and telephone inquiries with strict adherence to confidentially agreements policies and procedures
  • Responsible for determining patient benefit coverage and patient notification of any financial responsibility, prior to patient receiving service
  • Responsible for securing all necessary documents to ensure patient experience has no delays in services they are seeking
  • Patient registration, schedule and cancel appointments
  • Routes calls to appropriate staff in a timely and efficient manner
  • Maintains a thorough knowledge of appointment policies and procedures
  • Acts as a liaison for the patient and family addressing their concerns and questions relating to coordination of their health care needs
  • Follow HIPPA law and regulations
  • Call patient with surgery time and instructions
  • Handled various administrative duties.

Telephone Operator (Call Center)

New York-Presbyterian Hospital
12.2013 - 10.2016
  • Connect callers to areas within the medical facility and support staff of the hospital
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
  • Offer special assistance to patients such as those who are unable to dial or who are in emergencies
  • Retrieve information from the computer to provide callers with patient information
  • Give first preference for all emergency calls for cardiac arrest, pediatric alert, Trauma Alert and Disaster Drill/Disaster Plan
  • Record all request for emergency pages
  • Answering Service for private doctors.

Clerical Assistant

La Doctora Multiservice
07.2012 - 11.2014
  • Answer the telephone and forward calls, providing information, taking messages and scheduling appointments
  • Receive payments and record receipts for services
  • Greet customers and determine the nature and purpose of visit
  • Hear and resolve complaints from customers
  • File and maintain records
  • Updating and using relevant knowledge keeping up to date technically and applying new knowledge
  • Performing day-to-day administrative task such as maintaining information files and processing paper work
  • Obtain information from customers and gives informational package to those Customers who request additional information
  • Obtain necessary signatures from customers on the appropriate consent forms
  • Get accurate information from customers and/or families as required
  • Orients the customers with welcome handbook and what to expect including instructions on how to do taxes.

Technical Support Analyst/ Customer Service Supervisor

Dollar phone Corp
07.2002 - 07.2012
  • As a Technical Support Analyst/ Customer Service Supervisor I'm in charge of handling at least 150 reps making sure they are handling calls with good quality my responsibilities are: Monitoring all Representatives, Timesheet, Credit Cards transactions, Payphone Issues, Third party Billing, Customers complaints of calling cards issues, E-mails complaints, Deactivations of calling cards, Activations of cards, Checks Deposit, Handling Cash, Sending Fed-Ex, UPS of Cards

Education

Customer Service Integral Training Solutions (INTRA) Program -

Institute Fabio A. Mota

Medical Billing and Coding (Diploma) -

Manhattan Institute
NY, NY
09.2014

High School Diploma -

Fabio Amable Mota
Dominican Republic
06.1999

Skills

  • Spanish
  • English
  • Computer Technician
  • Microsoft Office Word
  • Document Scanning
  • EPIC
  • Internet
  • Outlook
  • Quick-learning
  • Dependability
  • Empathy and patience
  • Clerical Support
  • Making appointments
  • Switchboard Knowledge
  • Excellent Phone Demeanor
  • Front Desk Operations
  • Paging Systems
  • Information assistance
  • Greeting customers
  • Strong telephone etiquette
  • Answering questions
  • Manage high volumes calls
  • Clear Communication

References

  • Deborah Aurelius, Telecom Communication, 525 East 68 St., NY, NY, 10065, 212-746-0604, dea9002@nyp.org
  • Celibell Y Vargas, M.D., Project Supervisor, Pediatrics Department, 622 W 168th St, NY, NY, 10032, 917-582-5542/212-305-7464, cv2211@cumc.columbia.edu
  • Yohandres Gracia, Sales Representative, 201-844-0893

Timeline

Switchboard Operator (Call Center)

Englewood Hospital
08.2022 - Current

Switchboard Operator (Call Center)

Holy Name Medical Center
07.2019 - Current

Health Service Navigator (Call Center)

Holy Name Medical Center
10.2016 - 07.2019

Telephone Operator (Call Center)

New York-Presbyterian Hospital
12.2013 - 10.2016

Clerical Assistant

La Doctora Multiservice
07.2012 - 11.2014

Technical Support Analyst/ Customer Service Supervisor

Dollar phone Corp
07.2002 - 07.2012

Customer Service Integral Training Solutions (INTRA) Program -

Institute Fabio A. Mota

Medical Billing and Coding (Diploma) -

Manhattan Institute

High School Diploma -

Fabio Amable Mota

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Gicell Vargas