Gideon Ford
Network Administrator
Las Vegas,NV
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
4
4
Certifications
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Professional Network Administrator/Help Desk Technician
Office 1
Las Vegas , NV
2017.12 - Current
- Managed and maintained stability of all network and wireless services throughout enterprise.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Provided all required network documentation to inform management.
- Developed and implemented Virtual Local Area Network (VLAN).
- Performed day-to-day LAN administration, maintenance and support.
- Planned, implemented and maintained wireless network strategy and operation.
- Identified and immediately resolved issues with network devices, including firewalls.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Managed Windows domain move and raised domain level.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Drafted training materials and organized training sessions for new employees.
Senior Technical Support Specialist
Apple
Colorado Springs , Colorado
2015.05 - 2017.12
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Technical Support Specialist
T-Mobile US Inc.
Colorado Springs , CO
2013.06 - 2015.02
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Recorded and maintained relevant notes for each client and work order.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across multiple time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
IT Consultant
Self Employed
Colorado Springs , CO
2010.05 - 2013.06
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Made recommendations assisting businesses in technology planning aligned with growth projections.
Desktop Support Specialist
Doss Aviation
Colorado Springs, CO
2009.10 - 2010.05
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Established project archive management system, enabling staff to locate resources directly and with ease.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Information Technology
Westwood College - Denver North
Denver, CO 2008.10 - 2012.05
Skills
Hardware and software monitoring
Analysis and critical thinking
Data backups
Network security oversight
Network systems installation
Network repairs and maintenance
Effective communication
Infrastructure planning
System upgrades
Technical Analysis
Teambuilding
Troubleshooting
MS Office
Customer Service
Software proficiency in Windows XP-10; Server 08&16; Active Directory; MS Office; Connect Wise; Mac OS; SharePoint; El Capitan-Catalina; Papercut
Proficient in CompTIA A; Network; Security; Cisco Routers and Switches; Printers (MFPS's); ITIL; Sophos, Meraki, SonicWALL Firewalls; Ubiquiti Switches and Wireless Access Points
Certification
CompTIA Network +
Timeline
CompTIA Network +
2021-01
Papercut Tech Certified Level 1
2021-01
Sophos Certified Engineer
2020-05
Sophos Certified Sales Consultant
2020-03
Professional Network Administrator/Help Desk Technician
Office 1
2017.12 - Current
Senior Technical Support Specialist
Apple
2015.05 - 2017.12
Technical Support Specialist
T-Mobile US Inc.
2013.06 - 2015.02
IT Consultant
Self Employed
2010.05 - 2013.06
Desktop Support Specialist
Doss Aviation
2009.10 - 2010.05
Bachelor of Science - Information Technology
Westwood College - Denver North
2008.10 - 2012.05