Gideon Ganster
Chamblee,GA
Summary
I am an energetic, enthusiastic, hard-working team player who loves to always find way to break through my next challenge My customer interactions are unmatched as I continue to exceed all my customers’ experiences. I love to think outside the box, provide quick solutions in high pressure circumstances, defuse customer frustration, and help challenge my team members to strive for excellence. Involved with many high-priority, internal projects as I have been promoted 8 times since my start at Comcast. I am a reliable asset to our company who is always looking to grow as a leader and team player.
Overview
4
4
years of professional experience
Work History
Headend Technician
Comcast
01.2023 - 07.2023
I am a valuable asset to Comcast in the engineering department as I install, maintain, upgrade, and troubleshoot our plant & network.
Business Technician
Comcast
02.2022 - 01.2023
My job responsibilities are to install, repair & troubleshoot internet & cable for SMB.
Making sure our business customers are taken care of by, defusing customer frustration & resolving any issues our customers are experiencing when it comes to our services.
Peer Assisted Learner
Comcast
03.2022 - 01.2023
My job is to mentor, lead by example, and help train our newly hired technicians out in the field. Helping guide them as successful technicians by conquering customer interactions, and understanding their knowledge of cable out in the field.
Technician Specialist
MarTech
02.2020 - Current
I specialize in repairing all forms of devices from phones, computers, TVs, gaming systems, speakers. Specializing with brands such as APPLE, ANDROID, Samsung, VIZIO, Dell, & Microsoft.
Responsible for selling pre-owned equipment that we purchase from customers. Maintain customer relationships.
Education
Dual-Enrollment -
Chattahoochee Technical College
Woodstock, GA2016
Skills
- Critical Thinking
- Problem Solving
- Work Experience Programs
- Conflict Management
- Troubleshooting systems
- Device Installation
- Educating customers
- Self-Motivated
- Multitasking Abilities
- Dependable and Responsible
- Flexible and Adaptable
- Decision-Making
- Teambuilding
- Training and Development
- Teamwork and Collaboration
- Active Listening
- Customer Experience
- De-escalations
Accomplishments
Leading Customer Interactions Technician for 2021-2022:
On the board of Xfinity Frontline Community which brings the latest and greatest products, services & ideas to the world of Comcast
Additional Information
Looking to expand my range of knowledge in the field of technology and smart home equipment & features. Love to grow and challenge myself in my everyday life. Am determined to set myself apart from my competition.
Timeline
Headend Technician
Comcast
01.2023 - 07.2023
Peer Assisted Learner
Comcast
03.2022 - 01.2023
Business Technician
Comcast
02.2022 - 01.2023
Technician Specialist
MarTech
02.2020 - Current
Dual-Enrollment -
Chattahoochee Technical College
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