Gideon Gwada Puttu
131 Crestmoore Drive Frisco,TX
Summary
Accomplished Security/Chauffeur Travel/Assistant with a proven track record at the U.S Department of State, enhancing client satisfaction and retention through impeccable service and punctuality. Skilled in safe driving and conflict resolution, consistently exceeded expectations by leveraging local area knowledge and flexibility to adapt to unforeseen challenges. Achieved a high level of professionalism and confidentiality, securing increased referrals by 30%.
Overview
36
36
years of professional experience
Work History
Police Officer/Unarmed Security Guard
Nigeria Police/Servtrust Nigeria /Bemil Nig Ltd
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Patrolled commercial property and associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Championed the importance of security awareness among staff by sharing relevant information and best practices, fostering a culture of vigilance.
- Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Facilitated smooth evacuations during emergency situations, leading individuals to designated safe areas according to established protocols.
- Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
- Contributed to risk assessments by identifying potential vulnerabilities in existing security systems or practices.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Supported management with periodic audits for compliance against regulatory requirements related to physical security infrastructure.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Chauffeur
Department of State ,U S Govt
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Calculated bills, issued receipts and accepted payments.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
- Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
- Generated increased referrals by consistently exceeding expectations in both service quality and personal presentation standards.
- Conducted routine vehicle inspections to ensure proper maintenance and address any potential issues before they escalated.
- Contributed to the company''s positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
- Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed.
- Collaborated with dispatchers effectively for smooth assignment scheduling and communication updates throughout shifts.
- Handled financial transactions accurately while maintaining records of expenses for company reporting requirements.
- Participated in ongoing training sessions for defensive driving techniques, staying current on best practices for maximizing passenger security.
- Operated party vehicles, buses and town cars.
- Facilitated stress-free travel experiences by anticipating client needs and addressing them proactively, such as providing refreshments or adjusting vehicle temperature settings.
- Checked in with dispatch service and updated with current location.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Upheld high standards of cleanliness, sanitation, and service.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Managed teams of drivers, shift schedules and reservation calendars.
- Hired new drivers, maintained performance and managed customer service.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Communicated with passengers regarding estimated time of arrival.
- Adhered to tight schedule and met departure and arrival deadlines.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Responded with ease to sudden changes in routes and schedules.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Followed designated routes and schedules while operating vehicles.
- Helped passengers with luggage, collected fares and politely answered questions.
- Followed applicable traffic regulations and traffic laws.
- Remained calm and poised in emergent situations.
- Pointed out landmarks and other points of interest to passengers.
- Developed deep knowledge of local routes and area destinations.
- Delivered passengers to destinations safely and on time.
- Drove VIPs to corporate events and meetings.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Travel Assistant
Department Of State, US Govt
05.2015 - 06.2024
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Reviewed, documented and approved travel expenses for team members.
- Fielded inquiries via email, telephone and web chat about travel services.
- Assisted clients with obtaining information about tours and destinations.
- Input traveler information into system, resolved schedule conflicts and assessed fees owed to complete trip packages.
- Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
- Provided support during times of crisis or disruption by swiftly rebooking affected travelers.
- Managed multiple client accounts simultaneously while maintaining attention to detail and accuracy in all bookings.
- Assisted clients in securing passports, visas, and other required documentation for seamless travel experiences.
- Supported marketing initiatives by coordinating advertising strategies and assisting with direct sales.
- Contributed to increased sales through targeted marketing efforts aimed at attracting new customers.
- Coordinated complex travel arrangements including flights, accommodations, transportation, and activities for groups of various sizes.
- Kept customers informed about trip requirements and changing travel advisories.
- Planned and led guided tours of Location with up to Number guests.
- Collaborated with team members to create memorable travel packages tailored to clients'' preferences.
- Established trust with clientele by maintaining confidential information securely throughout the planning process.
- Educated clients on local customs, safety guidelines, and points of interest at their chosen destinations for enriched travel experiences.
- Generated passenger itineraries with details of timetables and specific locations.
- Maintained up-to-date knowledge of industry trends, enabling informed suggestions on destinations and accommodations.
- Implemented new organizational systems that increased productivity and streamlined workflow within the team.
- Evaluated customer feedback regularly to identify areas for improvement and implement strategies accordingly.
- Participated in ongoing professional development opportunities to stay current with best practices within the travel industry.
- Helped plan out accommodations and transportation for individual, couple and family clients.
- Supported corporate clients in organizing business trips, ensuring timely arrivals at meetings and events worldwide.
- Developed strong relationships with vendors to negotiate exclusive deals for clients, resulting in cost savings and added value.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Conducted thorough research on destinations to provide accurate information and valuable insights for travelers.
- Liaised between clients and suppliers effectively to resolve issues promptly while preserving positive relationships.
- Streamlined booking processes for improved efficiency and increased client retention rates.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Produced and shared customer service reports to support management decision-making.
Police Officer
Nigerian Government
11.1988 - 04.1998
- Ensure the protection of life and property
- Maintained crowd control
- Ensured passenger safety by adhering to traffic laws and regulations
- Ensure Arrest and Prosecution of offenders
- Ensure the prevention of Crime
- Maintain peace and order
Education
WAEC - Arts
First Emmanuel International School ( WAEC)
Narawa Stae2017
General Certificate Of Education (GCE) - Arts
Mangu Secondary School Plateau State
Nigeria 1987
Skills
- Safe Driving
- Punctuality
- Flexibility
- Professional manner
- Clean Driving Record
- Defensive Driving
- Local Area Knowledge
- Passenger Assistance
- Vehicle Inspection
- Confidentiality understanding
- Route Planning
- Multi-passenger vehicles
- Schedule Management
- Vehicle Maintenance
- Traffic Laws Expertise
- Fuel Efficiency
- Weather Preparedness
- Safety Regulations
- Emergency Procedures
- Professional Demeanor
- Schedule Coordination
- Type vehicles expertise
- Security understanding
- Car cleaning
- Road regulations knowledge
- Cleaning and sanitation
- Safety awareness
- Passenger transportation
- Maintenance
- Mechanical Systems
- Accurate money handling
- Adaptable nature
- Conflict resolution skill
- Payment Processing
- Dispatcher Communication
- Vehicle operations
- Reservations
- Securing loads
- Maintenance needs
- Dispatch procedures
- Regulatory Compliance
- Mobile platforms
- Customer Service
- Dependable and Trustworthy
- Dependable and reliable
- Safe Driving Practices
- Attention to Detail
- Efficiency and Time Management
- Safety-focused
- Effective communication skills
- Strong Working Relationships
- GPS and route planning
- Defensive Driving Practices
- Customer Relationships
- Understands local routes
- Ability to Lift 50 Pounds
- Communication and Interpersonal Skills
- Customer Support
- Passenger Safety
- Traffic Laws and Regulations
- Time, Mileage, and Fuel Tracking
- Commercial driving
- Vehicle inspections
- Fluent in English
- Exterior Washing and Polishing
- Special Needs Passengers
- Safety Management
- Behavior Management
- Student Behavior Management
- Fire Extinguisher Use
- Map Reading
- GPS Navigation
- Minor Vehicle Repairs
- Safe Driver Training
- Customer-Oriented
- Federal and State Driving Regulations
- Tires and Brakes Inspections
- First Aid Certification
- Incident Reporting
- Google Maps
- Routine Vehicle Maintenance
- Knowledge of local area
- Passenger safety management
- Safety Equipment Verification
- Inventory Management
- Clean MVR
- Manual Transmission
- Student Interaction
- Service Calls
- Vehicle systems maintenance
- Emergency Repairs
- Customer Retention
- Document Management
- Equipment Maintenance
- Mileage and Service Logs
Timeline
Travel Assistant
Department Of State, US Govt
05.2015 - 06.2024
Police Officer
Nigerian Government
11.1988 - 04.1998
Police Officer/Unarmed Security Guard
Nigeria Police/Servtrust Nigeria /Bemil Nig Ltd
Chauffeur
Department of State ,U S Govt
WAEC - Arts
First Emmanuel International School ( WAEC)
General Certificate Of Education (GCE) - Arts
Mangu Secondary School Plateau State
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