Summary
Overview
Work History
Education
Skills
reading, cooking, sports
Timeline
Generic

Gideon Nyarko Amofa

Summary

Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated FedEx Ground professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Operations Manager

FedEx Ground
08.2021 - Current
  • Developed and implemented strategies to maximize customer satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided professional services and support in a dynamic work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Sterile Processing Technician Externship

Penn Medicine ISC
01.2023 - 04.2023
  • Cultivated a culture of continuous improvement, actively seeking ways to enhance efficiency within the department.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Developed and maintained medical equipment databases.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Increased compliance with infection control standards through regular inspection and maintenance of sterilizers.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Enhanced patient outcomes by ensuring the consistent provision of high-quality, sterile medical equipment and supplies during surgical procedures.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Supported departmental goals by assisting in performance evaluations, providing input on areas needing improvement.
  • Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
  • Recorded biologicals and test results.
  • Wrapped trays, instrument packs, and sets.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Package Handler

Fed Ex Ground
06.2020 - 06.2021
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Followed verbal and written instructions to properly move and ship products.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
  • Strapped items down over protective padding to secure throughout transportation.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Operated equipment while observing standard safety procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Followed safety regulations to maintain safe work environment.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Managed warehouse operations and verified proper shipment procedures.
  • Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Maintained clean, orderly work environment free of hazards.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Assembled pallets and crates for secure transportation of materials.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Associate

Amazon
11.2019 - 05.2020
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Generated sales reports and presentations for senior management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed customer relations through communication and helpful interactions.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Wrapped, boxed and weighed bakery department products.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Utilized customer feedback to improve product offerings.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Worked varied hours to meet seasonal and business needs.
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Created promotional materials to advertise products and services.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Passionate about learning and committed to continual improvement.

Community Welfare Supervisor

World Vision International, Ghana
03.2014 - 09.2019
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Monitored workflow to improve employee time management and increase productivity.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Teacher

Ghana Educational Collaborative
09.2011 - 09.2019
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Incorporated multiple types of teaching strategies into classroom.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Created and developed lesson plans to meet students' academic needs.
  • Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
  • Developed and implemented classroom routines to address varying student needs.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Graded and evaluated student assignments, papers, and course work.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Created lessons and online testing materials to facilitate remote learning.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Planned and implemented integrated lessons to meet national standards.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Education

No Degree - Sterile Processing Technician

All In Training LLC
Glenolden, PA
01.2023

Bachelor of Arts - Accounting

Valley View University
Accra, Ghana
05.2016

Associate of Arts - Basic Education

Presbyterian College of Education
Akropong Akuapim, Ghana
05.2011

High School Diploma -

Koforidua Senior High School
Koforidua
06.2007

Skills

  • Performance Evaluation and Monitoring
  • Staff Management
  • Performance Improvement
  • Regulatory Compliance
  • Project planning and development
  • Employee Scheduling
  • Interpersonal Communication
  • Effective leader
  • Employee reviews
  • Employee Development
  • Quality Assurance Controls
  • Delegating Work
  • Proficient in Ms Office
  • Policies and procedures implementation
  • Cultural Awareness
  • Employee Relations
  • Performance monitoring
  • Maintaining Compliance
  • Team Leadership
  • Engineering

reading, cooking, sports

like reading educational materials, like cooking African food, like soccer

Timeline

Sterile Processing Technician Externship

Penn Medicine ISC
01.2023 - 04.2023

Operations Manager

FedEx Ground
08.2021 - Current

Package Handler

Fed Ex Ground
06.2020 - 06.2021

Associate

Amazon
11.2019 - 05.2020

Community Welfare Supervisor

World Vision International, Ghana
03.2014 - 09.2019

Teacher

Ghana Educational Collaborative
09.2011 - 09.2019

No Degree - Sterile Processing Technician

All In Training LLC

Bachelor of Arts - Accounting

Valley View University

Associate of Arts - Basic Education

Presbyterian College of Education

High School Diploma -

Koforidua Senior High School

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Gideon Nyarko Amofa