GIDEON OKYERE

MOUNT VERNON HOSPITAL

01.2021 - Current

Reviewed written estimates for repair costs, ensuring accuracy before issuing payments to vendors or policyholders.
Collaborated with medical professionals to verify treatment plans and ensure proper reimbursement levels.
Coordinated with legal counsel for defending insurance companies against litigated claims when necessary.
Assisted policyholders in understanding their coverage options, guiding them through the claims process stepbystep.
Streamlined communication channels between internal departments for faster decision-making on complex cases.
Implemented new software systems that improved efficiency in tracking claims progress and status updates.
Reduced claim processing time by streamlining workflow and prioritizing tasks efficiently.
Testified on behalf of agency as part of criminal and civic proceedings.
Established productive working relationships with public officials and law enforcement officers.
Improved customer satisfaction by providing timely and accurate claim updates throughout the process.
Ensured compliance with state regulations by conducting regular audits of claim files and documentation.
Analyzed data trends to identify areas for improvement in claims handling procedures and adjuster performance.
Managed high-volume caseloads, maintaining organization and attention to detail for each individual case.
Conducted thorough investigations into complex claims, gathering detailed evidence and interviewing involved parties to reach fair conclusions.