Gideon Toxla
Marlborough,MA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Beacon Dental Group
06.2025 - Current
- Prepped, set up, and sterilized operatories and instruments in compliance with CDC, OSHA, and HIPAA regulations.
- Welcomed patients, explained treatment plans, and provided post-operative instructions, contributing to a 90% patient satisfaction score.
- Calmed patient nerves through effective communication and chairside manner, improving patient compliance with treatment.
- Act as a Liaison between the patients and Dentists to ensure effective communication, especially in methods like email or text messaging.
- Helped patients understand how to take care of their teeth and keep them healthy, which made their results better after treatment.
Site Manager/Lead Support Specialist
Epiq Global
02.2019 - 06.2025
- Act as an Event Coordinator/Hospitality Lead to ensure proper par levels for supplies and a warm experience for users and guests.
- Work in EMS (Event Management Software) to book, add tech/meeting details and ensure proper headcount to make ordering more efficient.
- Work with facilities to re-arrange 3 conference rooms, 1 of which is a large combo room.
- Make recommendations on setup type and style to ensure proper use and experience for users and guests.
- Liaised with client contacts and staff to enhance production quality.
- Created monthly management reports for review with the Director of Office Administration to align service delivery with established standards.
- Work with Vendors to ensure proper product procurement and keep a running list of potential fan favorites.
- Handle vacation and sick time correspondence with team members to fulfill the needs of the Office or Attorneys (i.e. extra staffing for depositions and other events).
- Improve communication between day operations and also shift transitions to keep a consistent workflow as some requests have a deadline with FedEx/USPS mail.
- Managed monthly staff meetings to address concerns and develop career paths, following up at year-end to confirm fulfillment of professional goals.
- Perform document management with the Records department of the firm, working with software IRM to ensure proper chain of custody with documents.
- Oversee additional staff (2) to ensure daily tasks, meeting requests, court ordered deadlines are met efficiently.
- Assisted in developing Standard Operating Procedure manuals to document processes and streamline training.
Support Specialist
Epiq Global
02.2014 - 10.2018
- Facilitated communication between Lead Support Specialist and staff to align on Client's needs and optimize operational environment.
- Learned Technology support platform to troubleshoot onsite Laptop issues or conference room issues.
- Worked with both departments (Hospitality & Production) to facilitate daily tasks and ensure communication if the departments needed to work together.
- Compiled data to support development of monthly management reports.
- Developed closing binders for Real Estate Department and utilized PDF Professional for timely creation of CDs with labels.
Site Manager
DTI Global
02.2013 - 02.2014
- Developed and put into place new policies and procedures to improve workflow, like accountability in the form of checklists, multiple individuals checking work completion (same individual cannot quality control their own work), etc.
- Communicated job responsibilities and acted as intake window to allocate work effectively, reducing employee fatigue.
- Troubleshot request and deadline issues through prompt communication and multiple solution options.
- Created monthly management reports and facilitated meetings to identify needs and discuss potential improvements in spending and processes.
- Developed board books with information regarding each fund using Adobe software (Prisma Prepare) which would insert proper documentation.
Education
Associate of Science - Manchester, NH
Southern New Hampshire University
Manchester, NH01-2022
Dudley, MA - Sports Management
Nichols College
Dudley, MA01-2013
Skills
- Registered Dental Assistant
- Radiology Certification
- CDC Infection Control Certification
- CPR Certification
- Prisma Prepare Software
- Nuance/KOFAX Software
- 3E
- Cosine Solutions
- EMS
- IRM
- NetDocs
- Microsoft Office
- Data Entry
- Microsoft Teams
- Zoom
- Webex
References
- Lucy Darilek, Director of Office Administration, Ballard Spahr, (702) 387-3087, DarilekL@ballardspahr.com
- Elizabeth Gionfriddo, Associate Director, Nichols College Career and Professional Development Center, (508) 213-2482, Beth.Gionfriddo@nichols.edu
Work Preference
Job Search Status
Not actively lookingWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$50000/yr - $100000/yrTimeline
Dental Assistant
Beacon Dental Group
06.2025 - Current
Site Manager/Lead Support Specialist
Epiq Global
02.2019 - 06.2025
Support Specialist
Epiq Global
02.2014 - 10.2018
Site Manager
DTI Global
02.2013 - 02.2014
Associate of Science - Manchester, NH
Southern New Hampshire University
Dudley, MA - Sports Management
Nichols College