Gideon Warnick
Department Manager
Gettysburg,PA
Summary
Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with almost 6 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
A very competent employee and leader who is able to delegate others and work independently. Able to stay on task until the job is done and will complete the job to the best of my abilities. And am able to take responsibility for my actions and words in any shape or form.
Overview
6
6
years of professional experience
Work History
Department Manager
Littlestown Ace Hardware
Littlestown, PA
04.2018 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Delegated work to staff, setting priorities and goals.
- Performed opening and closing duties as part of management team and handled cash management.
- Balanced workloads to meet targets without overtaxing employees.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Utilized excellent math skills to maintain accurate inventory levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with all safety regulations in the workplace.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Followed safety protocols and company processes and procedures.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Collaborated with others to discuss new opportunities.
Dishwasher
Myers Meat Market
McSherrystown, PA
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Education
Delone Catholic High School
McSherrystown, PASkills
- Staff Management
- Customer Service
- Resource Coordination
- Workflow Coordination
- Coaching and Mentoring
- Department Leadership
- Departmental Activities
- Vendor Relationship Management
- Personnel Training and Development
- Work Planning and Organization
- Problem-Solving
- Staff Hiring and Retention
- Order Processing
- Relationship Building and Management
- POS Software
- Conflict De-Escalation
- Customer Engagement
- Sales Expertise
- Experience working on small engines Self-taught
- Great independent working skills and also work well with others
- Conduct basic and advanced repairs around store, home and shop As well as assist customers with repairs of their own with a logical approach
- In-house trained on a forklift by Ace Hardware but am willing to get certifications if needed
- Always try and maintain a good attitude to keep a clear mind for problem solving
- Prefer to plan ahead but am exceptional at improvising when needed Will always try to work with what i'm given first
- Will not give up until the job is done and am not afraid to ask for help when needed
- Great communication skills
- Can be cross trained in to many different roles and positions
- Have a great understanding of hardware, plumbing, painting, lawn and garden, electrical, hand tools, outdoor tools, operating machinery and carpentry
- Maintain a clean, organized assembly and repair area for equipment
- Will always try and help others when I can
Interests and Hobbies
i'mDelone well as hunting, fishing, hiking and camping
When downtime is available, i also enjoy some video games or reading the occasional book
Am always looking for more tips and ideas from the people i work with and even customers. I learn a lot from others
Working with my hands on practically anything. Home repairs, legos, yard work, gardening, car repairs, etc.
Love taking something that is not working or is performing poorly and putting it back to a working condition
References
References available upon request.
Timeline
Department Manager
Littlestown Ace Hardware
04.2018 - Current
Dishwasher
Myers Meat Market
Delone Catholic High School
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Janice LalmondJanice Lalmond
Customer Service Representative/Account Manager at Ferrotec (USA) CorporationCustomer Service Representative/Account Manager at Ferrotec (USA) Corporation
CHRISTIAN MIERCHRISTIAN MIER
Car Salesman at LEN STOLER INCCar Salesman at LEN STOLER INC