Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
Generic
GIDEONETTE GIA REECE

GIDEONETTE GIA REECE

Philadelphia,PA

Summary

A decade of experience working in iGaming industry focusing on top notched product delivery. Currently, I work as the Operations Manager at Playtech Live Studio in Pennsylvania, where I lead a cross-functional team, building unique products that centered on the continual development of best-of-breed gaming products and content. I'm deeply passionate and skilled in negotiation, operations management, training and development, process improvement, conflict management, leadership, planning, strategy and execution.

Overview

16
16
years of professional experience

Work History

Operations Manager - Live Studio

Playtech - IGaming
04.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with clients, resulting in better and improved service quality.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Successfully opened one of first iGaming studio in Pennsylvania, from planning to execution. Worked with Pennsylvania Gaming Control Board from internal control submission, compliance, licensing, until studio is fully functional.

Operation Manager - Live Studio

Playtech - IGaming
03.2021 - 04.2023
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with clients, resulting in better and improved service quality.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Successfully opened one of first iGaming studio in Michigan, from planning to execution. Worked with Michigan Gaming Control Board from internal control submission, compliance, licensing, until studio is fully functional.

Facility Trainer

Streaming Technology LTD
05.2018 - 09.2020
  • Responsible for developing a comprehensive training system to maintain a motivated and skilled workforce, and to fulfill the needs of the organization
  • Provides trainees understanding practical skills and motivation that encompasses proper game procedures, proper dealing posture and the likes
  • Handles trainee’s performance evaluation.

Pit-Supervisor /Pit Boss

Streaming Technology LTD
10.2014 - 12.2017
  • Supervise and coordinate activities of 50-55 workers in assigned gaming areas
  • Circulate among tables and observe operations
  • Ensure that stations and games are covered for each shift
  • Explain and interpret operating rules of house to patrons and address service complaints
  • Process paperwork’s for operation needs
  • Handles employee’s performance evaluation, skills development, personal and performance management, and weekly roster
  • Pit-Supervisor - Above and Beyond Employee of the year 2018.

Shipping and Logistics Head/Specialist

Cal Agrex Pacific Inc
04.2010 - 09.2014
  • Verifies and keeps records of all Import/Export and Domestic shipments and prepares items for shipping: Compare and identify information and counts, weight, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
  • Manage logistics and distribution of most export and domestic shipments
  • Issue invoices and follow up payments to suppliers and buyers directly
  • Top Employee of the Year 2010, 2011, 2012.

Customer Service File Administrator

E-Data Services Phil., Inc.
01.2008 - 04.2010
  • Facilitates the downloading of files, records, documents from client to the production area and transmittal of finished work from production area to client
  • Work as a Liaison to client and production area
  • Troubleshoot basic and complex situations that resolve issues regarding client’s concerns
  • (Phone calls and e-mails)
  • Outstanding Work Performance for 1st quarter of 2008
  • Outstanding Work Performance for 2nd quarter of 2008
  • Outstanding Work Performance for 4th quarter of 2008
  • English Proficiency Training for Client Specific Account, Dec 2008
  • Outstanding Work Performance for 3rd quarter of 2009
  • Outstanding Work Performance for 1st quarter of 2010
  • April 2010 Termination of Contract due to new Career move.

Education

Bachelor’s Degree - Bachelor of Science in Nursing-Graduate

Our Lady of Fatima University
Philippines
03.2007

Skills

  • Document Control
  • Performance Monitoring
  • Marketing
  • Business Planning
  • Customer Service
  • Business Development
  • Production
  • Contract Management
  • Performance Reporting
  • Incidents Management
  • Data Analysis
  • Organizational Management
  • Inventory Management
  • Process Improvement
  • Financial Management
  • Workflow Optimization
  • Workforce Management
  • Performance Management and Evaluations
  • Employee Motivation
  • Quality Assurance Controls
  • Budget Development and Management
  • Maintaining Compliance
  • Logistics Management
  • Cost Reduction
  • Operations Oversight
  • Project Leadership and Management
  • Operational Efficiency
  • Schedule Oversight

Affiliations

  • Board Passer; Nursing Licensure Exam Philippines December 2008
  • Philippine Red Cross: Member
  • Philippine Nursing Association: Member

References

Upon Request

Timeline

Operations Manager - Live Studio

Playtech - IGaming
04.2023 - Current

Operation Manager - Live Studio

Playtech - IGaming
03.2021 - 04.2023

Facility Trainer

Streaming Technology LTD
05.2018 - 09.2020

Pit-Supervisor /Pit Boss

Streaming Technology LTD
10.2014 - 12.2017

Shipping and Logistics Head/Specialist

Cal Agrex Pacific Inc
04.2010 - 09.2014

Customer Service File Administrator

E-Data Services Phil., Inc.
01.2008 - 04.2010

Bachelor’s Degree - Bachelor of Science in Nursing-Graduate

Our Lady of Fatima University

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GIDEONETTE GIA REECE