GIDGET UHLIR
Professional
Rockford,Il
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with a proven track record for working well under stress. Self-motivated personality and ability to flex with different job situations. Quick learner with a keen eye to detail when analyzing data, preparing reports and checking for inaccuracies.
Overview
17
17
years of professional experience
Work History
Hub Supervisor /Personal Trainer
UPS Air Hub
04.2023 - Current
- Enhanced operational efficiency by implementing streamlined processes and procedures.
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
- Reduced employee turnover through effective communication, training, and team-building initiatives.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Claims Examiner/Quality Analysis/Team Lead
Firstsource Transactions
05.2013 - 05.2022
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Assisted in the development of training materials for new Claims Examiners, fostering a supportive learning environment.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Served as a mentor to junior examiners, sharing expertise and providing guidance on best practices within the field of claims examination.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Researched claim information to deliver solutions and resolve problems.
- Identify, analyze and improve quality, to ensure delivery of quality metrics per client contract by preparing and communicating audit results effectively through power point, MS Excel and verbally.
Auction Clerk
Kaptain Kirk's Auction
01.2012 - 07.2014
- Facilitated smooth auctions by coordinating with auctioneers, clients, and staff to maintain proper cataloging of items.
- Part time while taking college classes.
Personal Home Care/House Manager
Robert Fair
10.2011 - 12.2012
- Assisted residents with daily hygiene, medications and daily living tasks.
- Oversaw budget to manage expenditures and control costs.
- Part time while taking college courses.
Home/Auto Insurance Agent
AAA Chicago Auto Club Group
05.2007 - 04.2011
- Increased customer satisfaction and retention by providing personalized auto and home insurance solutions tailored to individual needs.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Home and Auto Insurance Agent.
- Expanded agency''s market share through successful client acquisition and retention strategies by developing and performing presentations for marketing purposes.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
Associate of Applied Science - Health Information Technology
Rasmussen College
Rockford, IL12.2013
Medical Billing And Coding Diploma -
Rasmussen College
Rockford, IL04.2013
Skills
- Cross-functional Collaboration
- Effective Communication
- Operational Excellence
- Data Analysis
- Software Knowledge
- Documentation and Reporting
- Quality Assurance
- Customer Service
- Problem Solving
- Performance Monitoring
Affiliations
AHIMA Member since 2014
Past Professional Licenses And Certifications
- Property, Casualty, Health and Life Insurance License issues and maintained 1991-2011
- NHTSA – National Child Passenger Safety Certified Technician 2009-2011
Software Knowledge
Proficient in Microsoft Office, Outlook, Windows, Word, Macros, PeopleSoft Databases, PowerPoint, Salesforce, and in MS Excel including pivot tables.
References
References upon request
Timeline
Hub Supervisor /Personal Trainer
UPS Air Hub
04.2023 - Current
Claims Examiner/Quality Analysis/Team Lead
Firstsource Transactions
05.2013 - 05.2022
Auction Clerk
Kaptain Kirk's Auction
01.2012 - 07.2014
Personal Home Care/House Manager
Robert Fair
10.2011 - 12.2012
Home/Auto Insurance Agent
AAA Chicago Auto Club Group
05.2007 - 04.2011
Associate of Applied Science - Health Information Technology
Rasmussen College
Medical Billing And Coding Diploma -
Rasmussen College
Similar Profiles
Margaret TobiasMargaret Tobias
UPS Package Air Handler at UPS- DFW HubUPS Package Air Handler at UPS- DFW Hub
Handy TeemacHandy Teemac
Mail Handler at UPS HubMail Handler at UPS Hub
Jonah RobinsonJonah Robinson
Warehouse Supervisor at UPS Distribution HubWarehouse Supervisor at UPS Distribution Hub
Erika ZammitErika Zammit
Retail Sales Associate at Kohl'sRetail Sales Associate at Kohl's
Cymara PriceCymara Price
Air Associate at Amazon.com ServicesAir Associate at Amazon.com Services