Gidget Washington-Miles
Lancaster,CA
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
28
28
years of professional experience
Work History
Quality Manager
NORTHROP GRUMMAN CORPORATION
10.2023 - Current
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Collaborated with leadership to assess and improve policies across board.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Quality Analyst
NORTHROP GRUMMAN CORPORATION
06.2022 - 10.2023
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Identified non-conformance trends through detailed analysis of inspection data, leading to targeted improvements in production processes.
Manufacturing Analyst
NORTHROP GRUMMAN CORPORATION
07.2021 - 06.2022
- Participated in training initiatives aimed at improving employee skills and overall organizational capabilities.
- Improved manufacturing efficiency by streamlining processes and identifying areas for improvement.
- Implemented standard work instructions across all shifts, resulting in consistent output and reduced errors throughout production operations.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Identified root causes of recurring problems to implement effective solutions.
Supplier Quality Analyst
NORTHROP GRUMMAN CORPORATION
04.2019 - 06.2021
- Conducted regular audits to maintain compliance with organizational policies and industry regulations.
- Evaluated potential risks in the supply chain and developed contingency plans to mitigate disruptions effectively.
- Oversaw quality control processes, ensuring that all incoming materials met organizational standards before distribution or use.
- Conducted research to address shipping errors and packaging mistakes.
Final Assembly Inspector
NORTHROP GRUMMAN CORPORATION
02.2016 - 04.2019
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Identified non-conformance trends through detailed analysis of inspection data, leading to targeted improvements in production processes.
- Streamlined the assembly process for improved efficiency by consistently providing thorough feedback to production teams.
- Enhanced product quality by meticulously inspecting assembled components and identifying defects.
- Ensured timely completion of daily inspection tasks while maintaining high levels of accuracy and attention to detail under tight deadlines.
Aircraft Structures Mechanic III/Lead
NORTHROP GRUMMAN CORPORATION
11.2008 - 02.2016
- Maximized accuracy in repairs with the proper use of measuring instruments, such as calipers, micrometers, and protractors.
- Contributed to cost savings by identifying opportunities for repair rather than replacement of aircraft parts.
- Improved team productivity by providing expert guidance on complex aircraft structural repairs.
- Upheld high quality standards with accurate interpretation of technical drawings and specifications during repairs.
- Provided mentoring/coaching support for junior mechanics, sharing best practices, tips, tricks, and lessons learned from past experiences to bolster overall team performance.
Customer Service Representative
AT&T
06.1997 - 11.2005
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Master of Science - Industrial and Organizational Psychology
University of Phoenix
Tempe, AZ06-2026
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NH09.2022
CERTIFICATE AEROSPACE TECHNOLOGY -
El Camino College
01.2008
Skills
- Internal auditing
- Quality management systems
- Corrective actions
- Continuous improvement
- Quality metrics
- Customer satisfaction
- Certified quality auditor
- Team leadership
- Process improvement
- MS office
- Employee coaching and mentoring
- Onboarding and orientation
Clearance
Active TS Clearance
Timeline
Quality Manager
NORTHROP GRUMMAN CORPORATION
10.2023 - Current
Quality Analyst
NORTHROP GRUMMAN CORPORATION
06.2022 - 10.2023
Manufacturing Analyst
NORTHROP GRUMMAN CORPORATION
07.2021 - 06.2022
Supplier Quality Analyst
NORTHROP GRUMMAN CORPORATION
04.2019 - 06.2021
Final Assembly Inspector
NORTHROP GRUMMAN CORPORATION
02.2016 - 04.2019
Aircraft Structures Mechanic III/Lead
NORTHROP GRUMMAN CORPORATION
11.2008 - 02.2016
Customer Service Representative
AT&T
06.1997 - 11.2005
Master of Science - Industrial and Organizational Psychology
University of Phoenix
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
CERTIFICATE AEROSPACE TECHNOLOGY -
El Camino College
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