Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gidgette Moshier

Prescott,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Owner

My Health Metrics, LLC
12.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Director of Sales

Healthy Is Wellness
10.2021 - 11.2024

Connected with prospects through trade shows, cold calling and local-area networking.

  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Managed and motivated sales team to increase revenue.
  • Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Facilitated business by implementing practical networking techniques.

Branch Manager

Kindred at Home
04.2018 - 10.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Strengthened relationships with 250 clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Maintained friendly and professional customer interactions.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within 120 team members.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Owner

English Garden Tea Room
02.2015 - 03.2018
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Associate of Science - Criminal Justice

Arizona State University

Bachelor of Science - Education

Charter Oak State College

Skills

  • Effective relationship management
  • Exceptional customer service
  • Strong written communication skills
  • Marketing strategy development
  • Strategic business development
  • Human resources administration
  • Sales strategy development
  • Quality assurance in service delivery

Timeline

Owner

My Health Metrics, LLC
12.2024 - Current

Director of Sales

Healthy Is Wellness
10.2021 - 11.2024

Branch Manager

Kindred at Home
04.2018 - 10.2021

Owner

English Garden Tea Room
02.2015 - 03.2018

Associate of Science - Criminal Justice

Arizona State University

Bachelor of Science - Education

Charter Oak State College
Gidgette Moshier