Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giecy A Morales Rivera

Toa Alta,Puerto Rico

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Marketing Representative

Holsum Of PR
07.2018 - Current
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies.
  • Conducted market research and analysis to identify consumer trends and preferences.
  • Distributed advertising and marketing collateral to store locations.
  • Established and managed relationships with external data providers and research vendors.

Internal/Operations Auditor

Pueblo Inc.
05.2010 - 07.2018
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Communicated with staff to obtain necessary information for audits.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Planned and executed follow-up audits at appropriate intervals.
  • Developed audit policies, guiding administrative and technical functions.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.

Sales Representative

V Suarez & Co.
02.2001 - 05.2010
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

BBA - Finance

University Of Puerto Rico
San Juan, PR
05.2011

Skills

  • Sales Development
  • Customer Needs Assessment
  • Network Development
  • Sales Closing
  • Customer Service
  • Negotiation Tactics
  • Customer Relations
  • Root Cause Analysis
  • Internal Controls
  • SOP Adherence
  • Cost Reduction Options
  • Compliance Standards
  • Business Needs Analysis
  • Microsoft Office
  • Team Collaboration
  • Effective Working Relationships
  • Construction Compliance
  • Complaint Investigations
  • Damage Assessment
  • Maintaining Clean Work Areas

Languages

Spanish, English
Native language

Timeline

Marketing Representative

Holsum Of PR
07.2018 - Current

Internal/Operations Auditor

Pueblo Inc.
05.2010 - 07.2018

Sales Representative

V Suarez & Co.
02.2001 - 05.2010

BBA - Finance

University Of Puerto Rico

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Giecy A Morales Rivera