Giezi Lerma
McAllen,TX
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Representative
T-Mobile
09.2013 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Driver
Lyft
12.2017 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Education
Associate of Applied Science - Criminal Justice
South Texas College
Mcallen, TX05.2012
Skills
- Customer Service
- Complaint Handling
- Problem Resolution
- Customer Relations
- Project Management
- Passenger Transportation
- Time Management
- Accident Prevention
- Punctual and Reliable
- Customer Rapport
- Inclement Weather Driving
- Clean Driving Record
Accomplishments
4 time Winners CIrcle award recipient. 7 time IN-Crowd recipient. Top 10% Q1 through Q4 consistently every year.
- Platinum plus driver for lyft 18 consecutive months.
- Given over four thousand rides
- 5.0 rating
Certification
Time managment training
sales training
Languages
English
Spanish
References
References available upon request.
Timeline
Driver
Lyft
12.2017 - Current
Customer Care Representative
T-Mobile
09.2013 - Current
Associate of Applied Science - Criminal Justice
South Texas College
Similar Profiles
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile
Lisa StraderLisa Strader
Customer Service at T-MobileCustomer Service at T-Mobile
Lorena AbreuLorena Abreu
Assistant Store Manager at T-MobileAssistant Store Manager at T-Mobile
Lesvin FrancoLesvin Franco
Store Manager at T-MobileStore Manager at T-Mobile
Ashley M. OlivarezAshley M. Olivarez
Immigration Services Officer (1801, GS 7) at Citizenship and Immigration Services (USCIS) (Full-Time, 40 Hours)Immigration Services Officer (1801, GS 7) at Citizenship and Immigration Services (USCIS) (Full-Time, 40 Hours)