Gift Agomuoh
Airport Customer Service Agent
Queens,NY
Summary
Dynamic Airport Customer Service Agent with Delta Airlines, recognized for enhancing passenger satisfaction through effective problem-solving and superior customer service. Proven ability to streamline operations and improve boarding procedures, resulting in reduced wait times. Skilled in travel documentation verification and adept at building strong relationships with diverse clientele.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Delta Airlines
03.2023 - Current
- Provided frontline support to passengers, addressing inquiries and resolving issues promptly.
- Assisted in check-in processes, ensuring efficient passenger flow and adherence to protocols.
- Collaborated with team members to maintain clean and organized workspaces for optimal operations.
- Conducted routine equipment checks, reporting malfunctions to ensure operational readiness.
Ticket /Gate Service Agent
Delta Airlines
07.2022 - 03.2023
- Managed passenger boarding processes, ensuring timely and efficient gate operations.
- Coordinated with flight crews to facilitate smooth aircraft turnarounds and departures.
- Monitored gate area for safety compliance and maintained cleanliness standards.
- Implemented improvements in boarding procedures, reducing wait times for passengers.
- Collaborated with security personnel to ensure adherence to safety regulations during boarding.
- Maintained accurate records of passenger counts and flight statuses throughout shifts.
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
- Assisted in resolving customer inquiries, enhancing overall passenger experience.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Armed/ Commissioned Security Officer
Allied Universal Security Services
08.2021 - 03.2023
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify potential security threats and mitigate risks.
- Responded promptly to incidents, providing first aid and coordinating with law enforcement as needed.
- Developed and implemented site-specific safety plans in collaboration with management teams.
- Prepared detailed incident reports, documenting events accurately for future reference and legal compliance.
Aviation Security Site Supervisor
Allied Universal Security Services
03.2021 - 08.2022
- Supervised security personnel, ensuring adherence to protocols and safety regulations.
- Coordinated site operations, facilitating efficient communication between team members and stakeholders.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Developed training programs for new hires, enhancing team performance and knowledge retention.
- Collaborated with law enforcement agencies during emergencies, enhancing response strategies and community relations.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Security Officer
Allied Universal Security Services
07.2020 - 03.2021
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular inspections of facilities to identify potential hazards.
- Responded promptly to incidents, providing first aid and support as needed.
- Collaborated with law enforcement during emergency situations for effective resolutions.
- Maintain the security of all areas at the airport by taking actions required through appropriate procedures and checklists.
Sales Manager
TJ International African Mart
06.2018 - 06.2020
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered strong relationships with key clients, resulting in increased customer loyalty and retention.
- Conducted regular performance evaluations, providing feedback and coaching to team members for continuous improvement.
- Monitored competitor activities, adapting tactics to maintain competitive advantage in the market.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed wholesale and retail of grocery and household items; importation and exportation of goods and services.
Logistics Officer
Niger Delta Development Commission
11.2014 - 01.2016
- Supervised logistics functions and operations for Executive Directors : Finance and Administration, and Projects.
- Plan and schedule travel itineraries across Nigeria and beyond.
- Carry-out departure and arrival duties at Port Harcourt International Airport, Nigeria.
- Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
Acting Station/ Duty Manager
Arik Air Limited
02.2008 - 09.2014
- Supervised daily operations to ensure adherence to safety and service standards.
- Plan, assign and review the work of staff around airport to ensure passengers satisfaction
- Schedule the work of staff engaged in various activities from providing information to passengers for check-in and gate duties
- Analyze and make recommendations for improved operations
- .Respond and resolve passenger complaints and requests and where appropriate report relevant concerns to airport authorities.
- Express ideas clearly, concisely, verbally and in writing.
- Train staff in departmental and special rules, regulations and Procedures
Passenger Service Agent
Arik Air Limited
05.2007 - 01.2008
- Coordinate passenger check-in processes, enhancing customer satisfaction through efficient service delivery.
- Provide front-line customer information and service to a high volume of passengers.
- Anticipate and prioritize the day's operation in advance (pre-flight preparation)
- Perform check-in and departure duties with high standard of customer relation skills.
- Ensuring compliance with in-house policies and IATA regulations.
- Reporting and recording the daily operations.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Aviation Security Agent: British Airways
Pathfinders International Limited.
04.2006 - 04.2007
- Utilized advanced technology tools like ultra violet light, metal detectors or X-ray machines effectively to verify passports, certificates and screen incoming packages or individuals entering facilities.
- Evaluation and verification of all travel documents to ensure passengers possess genuine ones for their trip.
- Profiling and probing of passengers for confirmation of document in their possession.
- Liaise with countries immigration agencies to ensure conformity to policies and procedures
Education
Certificate - Google Cybersecurity
Coursera
Online, United States02-2026
Master of Science - Management/Homeland Security Management
University of Maryland Global Campus
Adelphi, MD08-2025
IS-100.C, IS-200.C, IS-2200, IS-42.A, IS-700B, - Courses: IS-706, IS-800.D, IS-922.A, IS-951
Federal Emergency Management Agency (FEMA)
02-2025
Certificate - Airport Security Coordinator (ASC)
American Association of Airport Executives (AAAE)
Alexandria, VA08-2021
Certificate - Registered Behavior Technician
Behavior University
Las Vegas, NV07-2021
Texas Private Security Level (III) License - Expandable Baton, Firearms , Handcuffing, And O/C
American Eagle Protective Services
Leander, TX05-2021
Certificate - Occupational Health in Developing Countries
University of Bergen
Bergen, Norway04-2016
Certificate - Excellent Customer Service Workshop
Trithel International Consulting
Lagos, Nigeria06-2011
Certificates - Basic Passenger Handling, Ticketing & Dangerous Gd
Jetset Aviation
Lagos, Nigeria11-2007
Level (I) - Aviation Security Training
Aviation Corporation And Maritime Consultancy
London, UK04-2007
Certificate - Document Fraud
Home Office Immigration And Nationality Directorate
Lagos, Nigeria03-2007
Bachelor of Science - Psychology (Evaluated)
Imo State University
Owerri, Nigeria09-2002
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Travel documentation verification
- Airport security awareness
- Effective problem solving
- Emergency response readiness
- Superior customer service
- Excellent interpersonal skills
- Exceptional communication
- Adaptable under pressure
- Creative thinking
- Team collaboration
- Team leadership
- Documentation and reporting
- Problem-solving
- Decision-making
- Flexible schedule
- Relationship building
- Detail-oriented
- Critical thinking
Certification
- National CPR Foundation
- MAY 2022.
- CPR /AED/ First-Aid [Adult/Child/Infant /Choking]
AED / Injury & Universal Precautions
Chairman's Club, The Delta Difference
Certificate of Appreciation is awarded to employees for being the Delta Difference!
Similarly, in recognition of my outstanding representation of Delta's core values and brand beliefs, and brand behaviors, a certificate was awarded to me.
Timeline
Airport Customer Service Agent
Delta Airlines
03.2023 - Current
Ticket /Gate Service Agent
Delta Airlines
07.2022 - 03.2023
Armed/ Commissioned Security Officer
Allied Universal Security Services
08.2021 - 03.2023
Aviation Security Site Supervisor
Allied Universal Security Services
03.2021 - 08.2022
Security Officer
Allied Universal Security Services
07.2020 - 03.2021
Sales Manager
TJ International African Mart
06.2018 - 06.2020
Logistics Officer
Niger Delta Development Commission
11.2014 - 01.2016
Acting Station/ Duty Manager
Arik Air Limited
02.2008 - 09.2014
Passenger Service Agent
Arik Air Limited
05.2007 - 01.2008
Aviation Security Agent: British Airways
Pathfinders International Limited.
04.2006 - 04.2007
Certificate - Google Cybersecurity
Coursera
Master of Science - Management/Homeland Security Management
University of Maryland Global Campus
IS-100.C, IS-200.C, IS-2200, IS-42.A, IS-700B, - Courses: IS-706, IS-800.D, IS-922.A, IS-951
Federal Emergency Management Agency (FEMA)
Certificate - Airport Security Coordinator (ASC)
American Association of Airport Executives (AAAE)
Certificate - Registered Behavior Technician
Behavior University
Texas Private Security Level (III) License - Expandable Baton, Firearms , Handcuffing, And O/C
American Eagle Protective Services
Certificate - Occupational Health in Developing Countries
University of Bergen
Certificate - Excellent Customer Service Workshop
Trithel International Consulting
Certificates - Basic Passenger Handling, Ticketing & Dangerous Gd
Jetset Aviation
Level (I) - Aviation Security Training
Aviation Corporation And Maritime Consultancy
Certificate - Document Fraud
Home Office Immigration And Nationality Directorate
Bachelor of Science - Psychology (Evaluated)
Imo State University
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Chloe RadewahnChloe Radewahn
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
Lilian VolquezLilian Volquez
Ramp Agent at Delta AirlinesRamp Agent at Delta Airlines
AMAIMA TAHIRAMAIMA TAHIR
Intern at St. John’s UniversityIntern at St. John’s University