Gift Lawson

• Facilitated group classes utilizing Trauma Informed Care and enhancing client engagement and relationship-building strategies.
• Collaborated to update educational materials to support program objectives and participant understanding.
• Coordinated community outreach initiatives, promoting awareness of available resources.
• Evaluated program effectiveness through participant feedback and adjusted content accordingly.
• Coordinated intake and exit appointment processes to ensure smooth transitions.
• Conducted thorough reviews and modifications of program policy books, ensuring adherence to current OARS guidelines.
• Recorded scanned and uploaded program and client materials to online platform.
• Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
• Managed electronic health records using TherapyNotes to maintain accuracy and compliance.
• Trained new staff on intake procedures, enhancing team performance and consistency in patient care.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Minimized paperwork errors through diligent review and updating of patient records.
• Ensured compliance with HIPAA requirements and recommendations to safeguard client confidentiality.
• Assisted in archiving records, optimizing storage space for improved accessibility.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Clarified customer needs, identified options, and recommended products to manage expectations effectively.
• Initiated conversations with customers to understand needs and provide resolutions to issues and product inquiries.
• Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Consulted with customers to resolve service and billing issues.
• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Resolved customer issues with knowledgeable and friendly service to promote high satisfaction levels.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Referred unresolved customer grievances to designated departments for further investigation.

• Managed park booths by conducting games, awarding prizes and collecting tickets.
• Cultivated relationships with members and guests, fostering a welcoming environment that encouraged repeat visits.
• Oversaw park booths by conducting games, awarding prizes, and efficiently collecting tickets to enhance guest engagement.
• Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
• Provided enthusiastic and helpful service to guests, ensuring positive and memorable experiences.

• Picked fruits and vegetables by hand in various fields.
• Inspected fruits for disease and insect damage during harvest.
• Cleared fallen fruit, brush, and garbage to uphold orchard cleanliness.
• Sorted and picked fruits based on size, type, and ripeness criteria.

• Planted trees, shrubs, and flowers in decorative planters to enhance garden aesthetics.
• Ensured lawns remained lush and attractive by performing essential maintenance tasks. by mulching, aerating, weeding or grubbing.
• Arranged stones and plants in gardens and paths to create visually appealing landscapes.

Graduated

• 3.76 GPA
• Honor Roll