Gifty Ackah
New York,NY
Summary
A dynamic Human Resources and Staffing Management Professional seeks to bring 8+ years of combined professional experience to an industry-leading organization. Strong history of success in 4+ years of human resources management, staffing management, and benefits administration roles. Proven record in administering the full range of human resources needs in compliance with strict company, state, and federal guidelines. Skilled staff interviews, hiring/placement, payroll and benefits, employee development, professional communications, multi-tasking, and more. Diligent and goal-oriented, with the skills, education, and hands-on experience needed to make an immediate positive impact in any fast-paced human resources team.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Wellness Director
Atria Senior Living (Coterie Hudson Yards)
New York, NY
06.2022 - Current
- Responsible for interviewing, making recommendations regarding wage Hiring, training, developing, directing, and evaluating Resident Service staff in accordance with Atria guidelines.
- Supervise, develop, and schedule resident services staff according to Atria’s policies, procedures and standards.
- Organise and update in-service binder and manages in-services
- Provide support to frontline staff as needed.
- Schedule and supervise staff; available to cover staffing when needed.
- Operate Resident Services Department within budget and according to community policies, procedures, and standards.
- Communicate scheduling to care staff and management in a clear and timely
manner. - Reporting all significant staffing issues to General Manager, Assistant
General Manager, immediately with proposed resolutions or support requests. - Provide training and orientation to new assisted living staff members and ongoing training to current staff members.
- Partner with Memory Care Director in supervising,Developing, and scheduling staff according to community policies Procedures and standards.
- Partner with Memory Care Director in providing training and orientation new assisted living staff members and ongoing training to current members.
- Routine collaboration with Care Coordination Director regard Resident status and any change in condition.
- Provide verbal encouragement and support to staff.
- Participate in Resident Needs Reviews.
- Prioritize tasks to ensure optimum services to residents as request needs change.
- Performing other duties assigned.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Human Resources Manager
Synergy Homecare
New York, NY
01.2017 - 06.2022
- Directing payroll, benefits, 401K/retirement programs, tax needs, and more human resources functions
- Administering HR programs in accordance with all company, state, and federal guidelines
- Effectively seeking, recruiting, onboarding, and retaining employees to staff open cases/positions
- Scheduling interviews and liaising between employees and external employers to fill staffing needs
- Coordinating full range of administrative needs to manage and maintain existing staffing levels
- Managing employee in-service, health assessment, I-9s, physicals, and workers compensation matters
- Proactively identifying and solving staff performance, disciplinary, intervention, and termination issues
- Using excellent verbal/written communication, critical thinking, and interpersonal skills daily
- Ensuring short- and long-term success by organizing/leading staff meetings to resolve action items
- Improving screening functions by creating new test and interview questions for potential applicants
- Training employees to clock-in and out of cases, log activities, and more using company systems
- Creating, maintaining, and managing all related physical and electronic records, forms, and reports.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events and incentive programs.
Home Health Aide
TemPosition Group of Companies
New York, NY
01.2013 - 01.2016
- Provided direct care and coordinated games, puzzles, movies and other activities for special needs clients
- Supported clients with full range of direct personal care needs (bathing, dressing, grooming, and more)
- Maintained detailed logs, documents, forms, reports, and more, both physically and electronically
- Regularly exceeded high company patient care, quality, and timeline standards in fast-paced setting.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Home Health Aide
Hopeton Care
Brooklyn, NY
01.2012 - 01.2013
- Provided care, prepared food, aided personal needs, and performed housekeeping for elderly patients
- Coordinated patient schedules and appointments and accompanied patients on their visits
- Assisted patients with daily activities (bathing, dressing, and grooming) and medical needs.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Education
Masters of Public Administration - Human Resource Mgt, Management & Operation
John Jay College
NY, NY 05.2020 - 05.2023
Bachelor of Science - Health Services Administration
Lehman College
The Bronx, NY 09.2017 - 07.2019
Associate of Science -
Borough of Manhattan Community College
New York, NYSkills
Health Promotion
undefinedProfessional Highlights
- 4+ years in human resources, staffing management, and benefits administration roles.
- Directing payroll, benefits, 401K/retirement programs, tax needs, and more human resources functions
- Recruiting and hiring qualified employees while building good relationships between staff and employers.
- Performing the full range of administrative needs to ensure staffing levels are maintained.
- Coordinating HR programs in accordance with all company, state, and federal guidelines.
- Identifying and solving employee performance, disciplinary, intervention, and termination issues.
- Creating, maintaining, and managing complex physical and electronic records, forms, and reports.
- Ensuring short- and long-term success by organizing/leading staff meetings to resolve action items.
- Meeting ambitious deadlines by multitasking calmly under pressure to complete high-value projects.
- Maters in Public Administration in Human Resources Management /Management and Operation from John Jay College.
Timeline
Wellness Director
Atria Senior Living (Coterie Hudson Yards)
06.2022 - Current
Masters of Public Administration - Human Resource Mgt, Management & Operation
John Jay College
05.2020 - 05.2023
Bachelor of Science - Health Services Administration
Lehman College
09.2017 - 07.2019
Human Resources Manager
Synergy Homecare
01.2017 - 06.2022
Home Health Aide
TemPosition Group of Companies
01.2013 - 01.2016
Home Health Aide
Hopeton Care
01.2012 - 01.2013
Associate of Science -
Borough of Manhattan Community College
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