Gifty Agbesi
Customer service representative
Palestine,TX
Summary
Objective is to contribute to an internationally recognized institution dedicated to delivering exceptional service to stakeholders. Eager to thrive in a professional, results-oriented, and culturally diverse environment that fosters collaboration and innovation. Committed to leveraging knowledge and skills effectively to drive organizational success and enhance overall performance. Passionate about continuous learning and professional growth within a dynamic team setting.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
04.2025 - Current
- Monitored inmate behavior to ensure safety and security within facility.
- Conducted regular inspections of cells and common areas for contraband detection.
- Responded swiftly to incidents, employing de-escalation techniques to maintain order.
- Collaborated with law enforcement and emergency services during critical situations.
- Trained new officers on protocols, safety procedures, and emergency response tactics.
French Language Teacher
The Roman Ridge School
04.2020 - 08.2025
- Teaches French to students in in grades 9, 10, 11.
- Plan and design standard based lessons for a diverse group of learners.
- Trained new staff on company policies and best practices for customer service excellence.
- Teach daily lessons considering learning styles and needs of students learning a foreign language
- Work closely with other staff to efficiently plan and coordinate work in the French department and the whole school at large.
Customer Service Representative
MTN Communications
01.2024 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions.
- Implemented feedback mechanisms to identify areas for service improvement.
- Managed complex customer issues, escalating when necessary to ensure timely resolution.
Ghana International School
09.2017 - 03.2020
- Assist class teacher during class hours
- Provide assistance to students in areas of difficulty
Education
B. A - French Education
University of Education - Winneba
11.2017
GCE A'LEVEL - undefined
Ghana International School
06.2012
IGCSE - undefined
Ghana International School
06.2010
Skills
- Dynamic and self-confident
- Result oriented
- Great team player
- Excellent interpersonal and communication skills
- Innovative
- Excellent pastoral care
- Good keyboard skills
- Proficient in Microsoft Office Suite
- Good internet skills
- De-escalation techniques
- Conflict resolution skills
- Emergency response
Languages
English
Full Professional
French
Professional Working
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
Timeline
Correctional Officer
Texas Department Of Criminal Justice
04.2025 - Current
Customer Service Representative
MTN Communications
01.2024 - 09.2024
French Language Teacher
The Roman Ridge School
04.2020 - 08.2025
Ghana International School
09.2017 - 03.2020
GCE A'LEVEL - undefined
Ghana International School
IGCSE - undefined
Ghana International School
B. A - French Education
University of Education - Winneba