Gifty Davis
New York,NY
Summary
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adept at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Overview
15
15
years of professional experience
Work History
Billing Manager
Fish & Richardson, P.C.
01.2024 - Current
- Manage the daily operations for a $600M+ revenue department, managing a team of fourteen billing specialists and a supervisor to ensure accuracy, timeliness, and compliance
- Implemented process improvements that reduced billing errors and significantly shortened invoice processing times
- Oversee invoice generation and monitor aging reports, drive reduction of outstanding balances in partnership with collections teams
- Collaborate directly with attorneys to resolve billing discrepancies, review prebills, and ensure accurate time entry and compliance with client guidelines
- Generate and analyze billing and financial reports for senior management; to assist with budgeting and revenue forecasting
- Interview, hire, train and mentor new billing staff; develop cross-training programs and implement best practices to elevate team performance
- Conduct regular training sessions for billing staff on system enhancements and policy changes to maintain compliance and operational continuity
- Participate in system testing and provide feedback for configuration improvements, enhanced system functionality and staff efficiency
- Create internal training materials and process documentation to support long-term system adoption and knowledge retention
- Collaborate closely with finance and collections departments on AR follow-up and cash application activities
- Coordinate monthly billing cycles for five attorneys across two practice groups; ensure timely invoice submission through client-specific e-billing platforms
- Participates and supports all project management initiatives
Billing Supervisor
Fross Zelnick Lehrman & Zissu,P.C.
03.2023 - 12.2023
- Supervised a team of eight billing coordinators to provide consistent delivery of high-quality invoices to the firm's clients
- Increased staff efficiency through regular evaluations and targeted coaching sessions
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Managed the onboarding of new clients to ebilling systems, including new matter setups
- Prepared and uploaded client alternate fee arrangement submissions, accruals, timekeeper rate set-ups, appeals, and short pays on various vendor platforms
- Tracked and audited all electronic bill submissions in BillBlast to ensure all e-bills were successfully submitted
- Utilized firm standard software Aderant Expert Sierra (Paperless Billing) to launch prebills, prepare invoices and produce necessary backup
- Prepared various billing and payment reports using Appshell as a resource
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at month-end
- Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
Client Team Lead/Supervisor
Ropes & Gray LLP
04.2016 - 12.2021
- Supervised and provided billing and ebilling support to four billing coordinators
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Trained new team members by relaying information on firm procedures and client billing requirements
- Conducted regular performance reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
- Directed the billing and collection process for a select portfolio of high-profile clients; including detailed knowledge of applicable client terms and discounts, and ensured that bills are issued timely and accurately and are consistent with client terms and discounts
- Analyzed client accounts and prepared all necessary reporting for upper management
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
Senior Billing Coordinator
Schulte Roth & Zabel LLP
04.2015 - 04.2016
- Worked with a group of partners and associates to generate monthly invoices
- Utilized firm standard software (Elite Enterprise) to prepare bills, produce necessary back up and responded to inquiries from attorney
- Maintained and continuously updated client special billing rates and requirements, adjusting rates based on client agreements
- Provided monthly reports of unbilled inventory and accounts receivables to management and partners
- Researched and responded to questions and issues from partners and clients, and generated custom reports as needed
Billing Coordinator
Ropes & Gray LLP
06.2010 - 06.2014
- · Maintained a thorough knowledge of client terms, discount arrangements, lawyer and client preferences while managing the complete billing process for a portfolio of clients
- · Managed the unbilled inventory for assigned group of senior lawyers and the New York Managing Partner
- · Generated and distributed firm standard unbilled proformas and whip reports
- · Utilized firm standard reporting tools (Elite Enterprise 3.9 and Crystal Reports) to respond to requests for information
- · Used Elite Enterprise to generate, draft and process monthly/quarterly national and international bills
- · Researched billing queries as they occur (which required generation of specific reports and creation of spreadsheets)
- · Reviewed client billing guidelines and processed electronic billing using the firm's eBillingHub
Education
Bachelor of Arts - Legal Studies
City University of New York - John Jay College of
New York, NY08-2008
Skills
- Team management
- Personnel oversight
- Training and mentoring
- Staff training and development
- Inventory management
- Audit reporting
COMPUTER SKILLS
Microsoft Office, Aderant Expert Sierra (Paperless Billing), 3E, AppShell, Expert Image, BillBlast, E-Billing Hub, CounselLink, CounselGo, Ascent, Coupa, Collaborati, Collaboration, SY Portal, Billing Point, LegalTracker, Elite Enterprise (3.9)
Timeline
Billing Manager
Fish & Richardson, P.C.
01.2024 - Current
Billing Supervisor
Fross Zelnick Lehrman & Zissu,P.C.
03.2023 - 12.2023
Client Team Lead/Supervisor
Ropes & Gray LLP
04.2016 - 12.2021
Senior Billing Coordinator
Schulte Roth & Zabel LLP
04.2015 - 04.2016
Billing Coordinator
Ropes & Gray LLP
06.2010 - 06.2014
Bachelor of Arts - Legal Studies
City University of New York - John Jay College of
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