Brenda Amoah

This position at my university requires me to check-in with a select number of athletes regarding their attendance and consistency in class. At the University of Virginia, we value education and growth, and my position intends to provide support and accountability for athletes as they navigate a high-pressure environment. Daily tasks consist of meeting and facilitating conversations with athletes at their various classes and addressing causes if a pattern of absence is noticed.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Defined clear targets and objectives and communicated to other team members.

As an employee of Storage Scholars on the campus of the University of Virginia, I am expected to provide clarity, comfort and assurance to every student that requests our services. Daily tasks consisted of facilitating face to face interactions, inventorying customers' orders on the web portal, moving and loading belongings onto trucks, and organizing orders at the storage facility.

• Communicated with clients and service providers to provide updates on work progress.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Collected, arranged, and input information into database system.

As a team member of Chick-Fil-A my primary responsibilities consisted of guest service and food preparation; a typical day's work usually included a rotation of taking customers' orders, completing transactions, bagging and/or delivering meals, and maintaining a clean store environment. The Chick-Fil-A at which I was employed, valued hospitality and “2nd-mile service” specifically, which meant we were determined to create a positive and comfortable environment for all customers and was willing to go above and beyond to do so.

• Greeted guests pleasantly and answered menu questions.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Cultivated warm relationships with regular customers.
• Operated register to process payments and collect cash payment for order totals.
• Used cash registers and calculators to prepare bills, accept payments and make change.