Gifty Owunzo

Irving,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

years of professional experience

Certification

Work History

Front Desk Agent

Texican Court

04.2022 - Current

Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Issued room keys to guests upon check-in and answered questions regarding proper use.

Promoter

different Promo groups

Dallas, TX

2021 - Current

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Collaborated with media representatives to optimize coverage of special events.
Identified potential marketing opportunities to increase brand awareness.
Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
Identified interested and qualified customers to provide potential customers with additional information regarding product.

Supervisor Trainee

CVS Pharmacy

12.2021 - 03.2022

Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
Identified and communicated local insight and competitive activity to influence sales plans and tactics.
Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
Created sales reports for management staff, using data from reports to create sales forecasts.
Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
Established team priorities, maintained schedules and monitored performance.
Built highly productive teams through team building, clear communication and ongoing coaching.
Partnered with management to coach, discipline and manage employees.
Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.

Server

Sneaky Petes

05.2021 - 11.2021

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

Macarthur High School

Irving, TX

05.2021

Skills

Hospitality Service
Marketing
Automated Telephone Systems
File Management
Performance Strategies
Time Management

Listening Skills
Specials Promotion and Upselling
To-Go Order Preparation
Phone Inquiries
Customer Complaint Resolution
Table Monitoring and Turnover