Gigi Andrews-Bey
Forney,TX
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced call center environments. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and a self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
30
30
years of professional experience
Work History
Virtual Administrative Assistant
Creative Tax Solutions
Bolivia, NC
04.2016 - Current
- Builds and maintains strong, productive relationships with vendors and suppliers;
- Answers telephone calls and responds to emails from clients and vendors to answer questions and address concerns;
- Improves productivity by fixing initiative gaps and removing failed processes;
- Directs client communications to appropriate departments and offers solutions to resolve complaints, boosting customer satisfaction
- Creates and maintains virtual filing systems for documents and records
- Manages calendars, organizes travel arrangements, and coordinates events.
Ammunition Team Chief
U.S Army National Guard
04.2011 - Current
- Receives, stores, and issues ammunition, ammunition components, and ammunition-related material for military personnel and contractors
- Conducts periodic inventory and inspections of munitions, weapons, and components, and munition-related materials
- Performs ammunition supply stock control and accounting duties using both automated and manual procedures
- Maintains hardware and software systems and manual records required to perform stock control and accounting for munitions and explosives
- Ensures proper stowage and loading and unloading of ammunition on vehicles or aircraft.
- Complies with ammunition DoD instructions, DoD and U.S Army regulations, and pamphlets
Illustrated Parts List Writer
Flatirons Solutions Inc
04.2012 - 08.2014
- Updated and republished existing Illustrated Parts Lists (IPLs) for aircraft manufacturers such as Boeing and Airbus via approved software and systems as assigned
- Authored and created new IPLs for aircraft manufacturers by using approved software and systems as assigned
- Collaborated with developers and engineers to establish best practices and safety in assembling and disassembling aircraft components
- Prioritized assigned workloads to meet critical deadlines to accommodate customer demands
- Utilized markup languages such as XML and SGML for authoring tools
- Worked closely with engineering staff to ensure that product documentation was accurate, complete, concise, consistent, up-to-date, usable, and accessible.
Fitness Coach
RUSH Fitness Complex
11.2009 - 12.2011
- Designed fitness programs in accordance with NASM guidelines to rehabilitate and correct muscle imbalances found in client fitness assessments
- Consulted with clients regarding their nutritional habits as well as developed dietary plans in conjunction with their exercise regimen
- Instructed clients on how to perform exercises involving strength training and cardiovascular activity safely
- Provided feedback to clients to encourage endurance and good health
- Conducted orientations on the proper use of exercise equipment and safety guidelines
- Participated in outreach initiatives designed to raise awareness about the benefits of exercise
Employee New Hire and OJT Coach
American Express
12.2006 - 09.2009
- Conducted orientations for new hires, introducing them to company policies and procedures
- Mentored and coached newly hired employees in their roles and responsibilities.
- Gathered statistical information about the new hire training process to share with leaders to find trends that may result in problems needing to be resolved or best practices that lead to success
- Implemented fundamental changes to training program to enhance skill practice exercises and simulator training
- Participated in a successful multi-million dollar project for sixteen weeks to create and expand the customer service call center in Salt Lake City, Utah
- Assisted in supporting the customer service startup with American Express' vendor site in College Station, Texas
Telephone Service Representative
American Express
10.2001 - 12.2006
- Assisted in taking incoming calls where customer service issues were resolved and recorded per American Express' policies and procedures
- Referred clients to other internal departments to assist with requests such as credit concerns, balance transfers, and line of credit changes
- Educated customers on the company's products and services for upsell opportunities
- Participated in team meetings to discuss best practices for handling challenging customer interactions.
- Identified possible fraudulent activity and spending patterns to determine whether to proactively inform clients and offer information to assist with resolving
- Demonstrated strong and effective written and verbal communication skills on a daily basis through interacting with affluent clients and submitting documentation of general information and billing inquiries to other departments
Telephone Service Representative
United Healthcare Group
04.2000 - 05.2001
- Provided clients with information about their benefits and service co-pays while adhering to customer privacy policies implemented by United Health Care
- Resolved customer service issues by providing solutions that demonstrated a win-win result
- Adhered to company quality and production policies to accomplish a record year of earnings and overall customer satisfaction
- Assisted in processing medical claims to help meet production quota and issue immediate resolutions for clients with difficult situations
- Audited customer account information to identify issues and develop solutions.
- Updated Coordination of Benefits according to mandated HIPPA regulations
Military Service
United States Marine Corps
, United States
08.1993 - 08.1998
- Aircraft communications-navigational and avionics electrician who worked on AV8-BII+ and F/A-18 military aircraft
- Performed flight line operations, hangar maintenance, and aircraft modifications per technical publications used by DoD
- Managed 30-45 military personnel maintenance crew to complete all maintenance, phase inspections, and cyclic inventories to achieve 90-100% flight schedule readiness.
- Prepared letters, memorandums, reports, presentations, and other correspondence as needed.
- Recipient of Meritorious Unit Citation medal for extraordinary service demonstrated in conducting post-war flight operations after Persian Gulf War I
- Meritoriously promoted from E-3, Lance Corporal to E-4, Corporal
Education
B.A. in Global Studies with minor in African American Studies -
Arizona State University
Tempe, AZ05.2025
Skills
- Data entry
- Inventory Management
- Proofreading
- Appointment Coordination
- Travel Planning
- Problem-solving
- Project Management
- Customer Service
- Records Administration
- Data Management
- Issue Research
- Administrative Support
Commendations
- Military Service Branch: United States Marine Corps
- Military Service Rank: Sergeant
Timeline
Virtual Administrative Assistant
Creative Tax Solutions
04.2016 - Current
Illustrated Parts List Writer
Flatirons Solutions Inc
04.2012 - 08.2014
Ammunition Team Chief
U.S Army National Guard
04.2011 - Current
Fitness Coach
RUSH Fitness Complex
11.2009 - 12.2011
Employee New Hire and OJT Coach
American Express
12.2006 - 09.2009
Telephone Service Representative
American Express
10.2001 - 12.2006
Telephone Service Representative
United Healthcare Group
04.2000 - 05.2001
Military Service
United States Marine Corps
08.1993 - 08.1998
B.A. in Global Studies with minor in African American Studies -
Arizona State University
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