BERGUNDI FARRELL
Panama City Beach,FL
Summary
ADMINISTRATIVE SUPPORT PROFESSIONAL
Project Management
Strategic & Tactical Planning
Team Leadership
Process Implementation
Customer Service
Detail-focused, results-driven administrative support professional with
the skills necessary to provide superior administrative and clerical
support. Demonstrated aptitude for an organization with experience
managing files and essential financial documentation for a long list of
clients. Proven track record of improving organizational efficiency and
providing superior customer care.
Overview
14
14
years of professional experience
Work History
DELIVERY SPECIALIST
RINGCENTRAL
01.2018 - Current
- Responsible for customer service delivery and training
- Traveling to clients' locations across the US and Canada
- Every day responsibilities- customer support, time management, scheduling and booking travel
- Customer Training- One on One training, group training, admin training
- Onsite duties-deploying phones, downloading apps
- Trainer- training clients on RingCentral products, Customer portal comprehensive training for users and administrators, RC applications.
CUSTOMER CARE MANAGER AND TEAM LEAD
CENTURYLINK
01.2017 - 01.2018
- Responsible for the Customer Orders and team accountability
- Customer advocate
- Providing order updates to the customer and the downstream teams
- Trainer- spending one on one time with team members to update them on how systems work and how to use them
- Escalations management.
CUSTOMER CARE ASSOCIATE AND TEAM LEAD
LEVEL 3 COMMUNICATIONS
01.2015 - 01.2017
- Responsible for the Customer Orders and team accountability
- Customer advocate
- Providing order updates to the customer and the downstream teams
- Trainer- spending one on one time with team members to update them on how systems work and how to use them
- Escalations management.
INVENTORY, MERCHANDISING SUPERVISOR
BEST BUY
01.2014 - 01.2015
- Responsible for the look and feel of the store
- Unload trucks and maintain inventory integrity
- Built a team responsible for keeping the selling floor fully stocked
- Entrusted to lead both the opening and closing of the store
- Perform drawer and deposit counts.
CONNECTED BUSINESS GROUP SUPERVISOR
BEST BUY
01.2012 - 01.2014
- Managed $27 million in computers and home offices—40% of store revenue
- Supervised daily business operations, including the hiring, training, and leadership of over 20 employees
- Built and maintained store and district leadership to support improved business
- Achieved a rank of 130 last year in the position, up from 1001 before promotion.
PCHO, PE SUPERVISOR, OPERATIONS SUPERVISOR
BEST BUY
01.2010 - 01.2012
- VIEWPOINT
- Oversaw daily operations, including labor management as well as safe and deposit balancing
- Scheduled department shifts and performed computer supervision to support overseeing department growth
- Trained new employees, empowering staff to make good judgment calls and promote superior customer satisfaction
- Grew location to a position in the top 50 company-wide.
Education
Doctor of Business Administration - Management
GRAND CANYON UNIVERSITY
2022
Master of Business Administration - undefined
The UNIVERSITY OF PHOENIX
2015
Bachelor of Business Administration - undefined
The UNIVERSITY OF PHOENIX
2013
Associate of Business Administration - undefined
The UNIVERSITY OF PHOENIX
2011
Skills
- Organization and Time Management
- Verbal Communication
- Microsoft Suite Software Proficiency
- Supervision and Leadership
- Task Prioritization
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Team Building
Timeline
DELIVERY SPECIALIST
RINGCENTRAL
01.2018 - Current
CUSTOMER CARE MANAGER AND TEAM LEAD
CENTURYLINK
01.2017 - 01.2018
CUSTOMER CARE ASSOCIATE AND TEAM LEAD
LEVEL 3 COMMUNICATIONS
01.2015 - 01.2017
INVENTORY, MERCHANDISING SUPERVISOR
BEST BUY
01.2014 - 01.2015
CONNECTED BUSINESS GROUP SUPERVISOR
BEST BUY
01.2012 - 01.2014
PCHO, PE SUPERVISOR, OPERATIONS SUPERVISOR
BEST BUY
01.2010 - 01.2012
Doctor of Business Administration - Management
GRAND CANYON UNIVERSITY
Master of Business Administration - undefined
The UNIVERSITY OF PHOENIX
Bachelor of Business Administration - undefined
The UNIVERSITY OF PHOENIX
Associate of Business Administration - undefined
The UNIVERSITY OF PHOENIX
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