Gigi Chan
San Jose,CA
Summary
Business-focused senior project manager with 15+ years of deep experience in complex web and platform initiatives. Strong in scope control, compliance, and cross-functional coordination across vendors, technical teams, and global stakeholders. Committed to improving project delivery, reducing roadblocks, and supporting business goals.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Senior Project Manager
Milestone Technologies, Inc. @ Meta
Menlo Park
08.2016 - Current
- Manage project scope, timeline, deliverables, and budget in line with company objectives.
- Direct project execution strategies, developed contingency plans, and resolved problems to maintain project alignment with objectives.
- Review change requests and scope decisions across complex Meta initiatives.
- Coordinate resources across departments and teams, including TPM, engineers, data scientists, and leadership, to ensure successful project completion.
- Perform risk assessments to mitigate issues during project execution. and apply response strategies to prevent roadblocks.
- Maintain compliance with relevant regulations during all stages of the project lifecycle.
- Monitor compliance with internal policies, contracts, and regulatory obligations.
- Analyze data from completed projects to identify areas for improvement.
- Support cross-functional 3rd Party (3P) platforms for Meta including: SplashThat (Cvent), WordPress VIP, and RainFocus.
- Build and maintain relationships with third parties and vendors.
- Maintain strong relationships across all stakeholders globally.
- Resolve technical issues, bugs, and user errors related to platform features, event page creation, RSVPs, localizations and integrations.
- Provide internal task support to users for account and campaign assistance., emails, or chats from global users needing assistance with their accounts or campaigns.
- Track, prioritize, and escalate complex technical cases through internal tasks and the ticketing system in SplashThat.
- Account management includes account maintenance, user permissions, billing queries, and settings adjustments.
- Facilitate contract negotiations with third-party vendors.
Senior Web Project Manager and Account Manager
Baytech Webs, Inc.
San Jose
10.2010 - 08.2016
- Managed 300+ web development projects through all phases: scope assessment, wireframing, design, development, and testing
- Monitored budgets to ensure project adherence and prevent scope creep
- Supervised the work of international vendors/consultants to ensure quality and timeliness
- Facilitated daily department operations, managing processes, priorities, deadlines, and quality assurance
- Defined website requirements, based on market research and UI/UX design
- Provided verbal and written status reports to project teams, management, vendors, and clients
- Acted as a Scrum Master between clients and the internal development team
- Identified and solved problems through QA testing and client review
- Oversaw content development and provide necessary guidelines
- Delivered technical support and site updates to clients upon discovery of bugs
- Optimized analytics to enhance tracking of user activity
- Coordinated with developers and SEO Manager to optimize sites for better visibility
- Evaluated and negotiate contracts with vendors
- Operated as the main point of contact for all matters specific to the client
- Built trust and maintain strong, long-lasting customer relationships at all level
- Oversaw the administration of more than 50 website maintenance accounts. over 50+ website maintenance accounts at all time
General Manager (Customer)
Primo Industrial Inc.
Hayward
09.2005 - 10.2010
- Collaborated with accounting and customer service departments to prepare purchase paperwork and authorizations
- Reviewed open purchase orders with vendors and maintained Purchasing Department quality records
- Sourced new suppliers to enhance profit margins and service quality
- Updated invoices, transaction records, vendor information and customer profiles in DacEasy system
- Generated weekly inventory reports and open sales orders for all branches
- Reviewed company credit card statements and gathered month-end financial data
- Processed RMA and credit memo for returned customer products for returned product from customers/clients
- Facilitated weekly meetings for upper management by generating comprehensive agendas
Education
Bachelor of Science - Management Information Systems
San Jose State University
San Jose, CA05-2005
Skills
- Multiple project management
- Project planning
- Analytical thinking
- Scope management
- Risk analysis
- Cross-functional management
- Multitasking
- Interpersonal communication
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Senior Project Manager
Milestone Technologies, Inc. @ Meta
08.2016 - Current
Senior Web Project Manager and Account Manager
Baytech Webs, Inc.
10.2010 - 08.2016
General Manager (Customer)
Primo Industrial Inc.
09.2005 - 10.2010
Bachelor of Science - Management Information Systems
San Jose State University