Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gigi Douglas

Rock Hill

Summary

KYC Compliance Analyst with extensive expertise in risk, compliance, and audit across the financial services industry. Proficient in conducting thorough risk assessments and implementing anti-money laundering strategies, ensuring regulatory compliance. Demonstrates strong problem-solving and communication skills, leveraging advanced technology to enhance workflow efficiency and mitigate enterprise risk.

Professional compliance analyst with strong background in regulatory frameworks and risk management. Skilled in audit processes, and ensuring adherence to legal standards. Focused on team collaboration and achieving results, adapting seamlessly to changing requirements.

Overview

14
14
years of professional experience

Work History

KYC COMPLIANCE ANALYST

USAA
02.2022 - Current

RISK COMPLIANCE AND AUDIT ANALYST

US Bank
11.2019 - 01.2022
  • Conducts time-sensitive audits, investigations, and analysis of potential anti-money laundering activity
  • Ensures all accounts for onboarding are in compliance with the rules/regulations of the Bank Secrecy Act, OFAC, FinCen, and any other national and international laws and guidelines
  • Research, analyze, and evaluate required KYC information needed for clients
  • Responsible for collecting financial statements, audits, and other documents
  • Achieve timely completion of audit projects through effective planning, execution, and follow-up procedures.
  • Provides detailed documentation of enhanced due diligence performed
  • Interact with bankers to obtain required information
  • Collaborate with various departments to ensure accurate financial reporting and compliance with regulatory requirements.

SERVICE REPRESENTATIVE

LPL Financial
06.2018 - 11.2019
  • Research complex situations, set client expectations, and define the actions necessary to resolve inquiries
  • Educate clients on the use of technology to monitor, maintain, and service their operational needs
  • Communicate operational and financial industry policies and procedures
  • Assume ownership of inquiries and see them through to a timely resolution
  • Drive customer experience to high levels of satisfaction by adhering to our corporate values
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

SENIOR FRAUD ANALYST

Bank of America
01.2015 - 06.2018
  • Reviewed customer accounts for the prevention and detection of fraud
  • Performed enhanced due diligence on customers deemed high risk, and suggest account restrictions and/or account closures based on risk to the institution
  • Conducted team meetings and trainings to relay information for team to stay current with emerging fraud schemes and make recommendations for detection and prevention
  • Responsible for $2MM in company fraud saves in 2018
  • Used systems such as BOSS, Actimize, and Lexus Nexus to help mitigate fraud
  • Conducts risk assessments for high-risk clients, escalating issues for timely resolution
  • Ensures compliance by completing reviews within strict deadlines, enhancing workflow efficiency
  • Conducts comprehensive research to evaluate client account actions, ensuring regulatory compliance
  • Conduct comprehensive risk-based analyses of high-risk customers, escalating findings to appropriate units for swift remediation and enterprise risk mitigation
  • Manage rigorous screening processes for Negative News and Politically Exposed Persons, ensuring thorough customer due diligence and enhanced monitoring
  • Drive timely completion of critical reviews, balancing aggressive deadlines with meticulous attention to detail in customer risk assessments
  • Conduct thorough risk assessments for high-profile clients, swiftly escalating critical issues and ensuring regulatory compliance through meticulous account reviews

HOME OWNER SUPPORT SPECIALIST

CitiMortgage
03.2011 - 08.2014
  • Assisted clients in understanding their available mortgage options and helped them select the right products for their needs
  • Ensured loan modification applications contained supporting documentation and required information
  • Maintained compliance with bank underwriting policies and federal lending regulations
  • Managed a pipeline of 130 lines at any given time

Education

MASTERS OF BUSINESS ADMINISTRATION -

University of Phoenix
Charlotte, NC

BACHELORS OF SCIENCE - RETAIL MANAGEMENT

University of South Carolina
Columbia, SC

Skills

  • Customer service
  • Data analysis
  • Detail oriented
  • Communication
  • Issue resolution
  • Fraud analysis
  • Problem-solving
  • Regulatory compliance
  • Teamwork
  • Time management
  • Risk assessment
  • Financial analysis
  • Anti-money laundering
  • Account management
  • Compliance monitoring
  • Transaction monitoring
  • Microsoft Excel
  • AML compliance
  • Actimize
  • Financial crime prevention
  • Enhanced due diligence
  • Sanctions screening
  • Bank secrecy act

Timeline

KYC COMPLIANCE ANALYST

USAA
02.2022 - Current

RISK COMPLIANCE AND AUDIT ANALYST

US Bank
11.2019 - 01.2022

SERVICE REPRESENTATIVE

LPL Financial
06.2018 - 11.2019

SENIOR FRAUD ANALYST

Bank of America
01.2015 - 06.2018

HOME OWNER SUPPORT SPECIALIST

CitiMortgage
03.2011 - 08.2014

BACHELORS OF SCIENCE - RETAIL MANAGEMENT

University of South Carolina

MASTERS OF BUSINESS ADMINISTRATION -

University of Phoenix

Similar Profiles

CREATE PROFILE
Gigi Douglas