Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gigi Filosa

San Ramon,CA

Summary

Creative Activities, Sales and Communication Specialist excelling in nurturing on-going and newly developed client relationships. Passionate about maintaining and enhancing seniors qualify of life through stimulating and thought provoking experiences. Highly sensitive to timely deadlines, superb customer service and an impeccable reputation of providing compassion and re-establishing self-esteem. Accomplished journalist with strong interviewing and presentation skills.

Overview

19
19
years of professional experience

Work History

Life Enrichment Director of Assisted Living & Memory Care

Aegis Senior Living
Moraga, California
02.2017 - Current
Respected role model who plans, coordinates and participates in diverse selection of activities based on residents needs and interests. Contribute to recovering independence, confidence and dignity. Create unique memories requring detailed planning for outings. Schedule a creative monthly event for entire community and families.Regularly use a sophisticated software Adobe In-Design program to create a monthly newsletter and calendar. Provide appropriate family support and interaction with new residents assisting occupancy retention. Manage a staff of 3-5 including coordinators and drivers. When needed, drive for outings, medical appointments and scenic excursions. Nurtures relationships with more than half of residents and raised attendance rate from approximately 7 to 12 % increase in less than six months.

Activities Assistant

Villa San Ramon Sunrise
San Ramon
12.2015 - 02.2017
Helped create, implement and promote at least a half dozen events per day or more than 300 a month involving routine classes, special interest and newly developed to help seniors maintain or recover independence. Monitored and submitted monthly expense reports, budget for craft and educational projects as well as creating daily, weekly and monthly print and electronic flyers. Provided a support system for aging or family issues. Positive resident feedback for outstanding customer service through employee recognition program.

Long Term Care and Life Insurance and Retirement Specialist

Genworth, Transamerica & Accordia Insurance Companies
East Bay Representative
12.2009 - 03.2017
Established and maintained self-sustaining long term care insurance business which included marketing appropriate policies and strategies, used newsletter marketing for continued communication which led to retaining 95 percent of client base, and expanded business to include tax-free retirement planning. Toured and referred clients to various East Bay retirement homes depending on their level of care.

Marketing Manager

Power Position Group
Pleasanton, CA
09.2013 - 04.2014
Marketed key products by direct sales on retail floor, cold calling, door to door and outreached to similar businesses needing service. Promoted to a recruiting and managerial role in less than four months which involved finding entry to mid level talent, conducted team building exercises and used creative networking and outreach techniques at local colleges and professional organizations.

Vice President and Retail Manager

Taftville Pharmacy
Taftville, CT
04.2005 - 05.2009
Monitored daily routines of ordering, patient prescription filing and accuracy of inventory. Attended local professional events to gain more exposure to boost customer base. Managed pharmacist assistants and clerks with weekly scheduling, meetings and annual reviews. Successfully sold 40 year old family business for a profit before liquidating inventory and helping convert to mail order operation.

Education

COURSE WORK -

Carrington College

Bachelor of Arts - Communications

Fordham University
1985

Skills


  • Diplomatic communication style
  • Unique and stimulating educational programs
  • Goal-oriented regarding qualify of life
  • Dementia and Alzheimer\'s awareness

  • Leadership experience
  • Conflict resolution with team members and residents
  • CPR/First Aid certified

Accomplishments

Awarded "Shining Star" first year selling Long Term Care Insurance in a sales force that ranked fourth in the country.Made national insurance headlines three times first year in business.Among the top 5% who landed an on-air journalism position immediately upon completion of school after sending out more than 300 applications from Alaska to Maine .Ranked highest in retail sales for accurate and thorough database entry.

Timeline

Life Enrichment Director of Assisted Living & Memory Care

Aegis Senior Living
02.2017 - Current

Activities Assistant

Villa San Ramon Sunrise
12.2015 - 02.2017

Marketing Manager

Power Position Group
09.2013 - 04.2014

Long Term Care and Life Insurance and Retirement Specialist

Genworth, Transamerica & Accordia Insurance Companies
12.2009 - 03.2017

Vice President and Retail Manager

Taftville Pharmacy
04.2005 - 05.2009

COURSE WORK -

Carrington College

Bachelor of Arts - Communications

Fordham University

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Gigi Filosa