Summary
Overview
Work History
Skills
Work Preference
Education
Websites
References
Cashier
Gigi Gordon
Open To Work

Gigi Gordon

Houston

Summary

Dynamic Field Technology Manager with 7+ years of experience driving technology adoption, onboarding, and client success for leading restaurant and retail brands. Proven ability to partner with cross-functional teams and vendors such as NCR, Revel, PAR, Verifone, and Xenial to deliver seamless POS installations, system integrations, and long-term customer value.

Recognized as the trusted go-to partner for franchisees and operators, I specialize in simplifying complex technical solutions, training diverse teams, and building strong client relationships that foster retention and growth. My career has been defined by solving challenges in fast-paced, high-travel environments, ensuring operational readiness for new openings, remodels, and large-scale rollouts.

With a background spanning Burger King, Chick-fil-A, Moe’s Southwest Grill, and Auntie Anne’s, I bring both technical expertise and a customer-first mindset to every engagement. I thrive on aligning business needs with technology solutions that empower clients, reduce friction, and maximize performance.

I’m now seeking to leverage my skills in Customer Success, Partner Enablement, and Technology Onboarding to help innovative companies strengthen client relationships, scale adoption, and deliver measurable results.

Overview

15
15
years of professional experience

Work History

Field Technology Manager

Restaurant Brands International (Burger King)
Remote
03.2022 - 04.2025
  • Provided white-glove support during go-live, resolving escalations and ensuring restaurants were fully operational on Day 1 with minimal downtime.
  • Managed project timelines, installation scheduling, SOP compliance, and training—resulting in streamlined deployments and consistent execution across all locations.
  • Acted as key liaison between corporate, franchisees, vendors, and cross-functional teams to align on project goals, resolve roadblocks, and accelerate time-to-launch.
  • Led onboarding and deployment of restaurant technology for new store openings and remodels, contributing to successful launches that met brand and operational standards.
  • Generated weekly status reports for leadership, enhancing visibility into project progress, identifying risks early, and supporting timely decision-making.

Loyalty Support Analyst

K-Force (Burger King)
Miami
08.2020 - 03.2022
  • Monitored and closed aging tickets with external support vendors, reducing backlog and improving resolution times to meet SLA targets.
  • Troubleshot issues with POS vendors and escalated digital menu board incidents, minimizing disruption to store operations and enhancing customer experience.
  • Supported the national rollout of BK Loyalty to 6,500+ restaurants, ensuring seamless implementation and contributing to increased customer engagement and repeat visits.

Digital Field Service Technician

HonorBuilt (Chick-fil-A)
Remote
11.2020 - 03.2022
  • Provided on-site technical support for 50+ Chick-fil-A restaurants across Central Florida, ensuring timely issue resolution, and minimizing operational downtime.
  • Installed and configured POS terminals, kiosks, digital menu boards, card readers, firewalls, and networking devices, contributing to reliable transaction processing and secure network performance.
  • Responded to emergency network outages, and conducted weekly regional site visits, restoring connectivity quickly, and maintaining business continuity.
  • Maintained strong relationships with operators, and ensured technical uptime, leading to increased satisfaction, trust, and fewer repeat service calls.

POS Field Tech II (Remote)

HonorBuilt
McDonough
04.2018 - 11.2020
  • Installed POS systems for national quick-service restaurant chains across the U.S. and Canada, ensuring operational readiness and standardization across diverse locations.
  • Ran structured cabling (Cat5e), mounted equipment, and installed wireless access points, delivering reliable connectivity and compliant, high-quality installations.
  • Removed and replaced networking hardware during store remodels and grand openings, minimizing service disruption and supporting on-time project completion.
  • Documented installs, tracked inventory, and adhered to safety and company standards, improving project accuracy, reducing rework, and supporting compliance audits.
  • Utilized safety practices with no complaints or accidents.

POS Installer/Programmer

Interstate Cash Register
Norfolk
04.2017 - 08.2018
  • Configured Aloha POS systems, trained restaurant staff, and supported new openings and database programming—resulting in smoother go-lives and fewer post-launch support requests.

Help Desk Analyst / Project Coordinator

Lumber Liquidators
Richmond
05.2016 - 04.2017
  • Supported POS system rollouts and coordinated customer installations across 380+ stores.
  • Managed SOPs and project timelines, ensuring consistent deployment quality and timely completion of IT initiatives.

Department Manager

Nordstrom
Garden City
11.2010 - 02.2016
  • Managed a $3.1M department and a team of 15+, improving inventory accuracy, customer satisfaction, and sales performance, which contributed to surpassing quarterly revenue goals and reducing shrink.

Skills

POS System Installation (NCR, Sicom / Xenial, Revel)

Cross-functional Program Management

Digital Menu Board Support & Escalation

Saas Collaboration

Loyalty Platform Implementation

Strategic Vendor Relationships

Payment Terminal Configuration (EMV, Pin Pads)

Executive Reporting & Communication

Remote Troubleshooting & Diagnostics

Technical Innovation Expertise

Technology Partnership Coordination

Go-Live Support & Validation

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Paid time off401k matchWork from home optionStock Options / Equity / Profit SharingCareer advancementCompany CultureWork-life balancePersonal development programs

Education

Bachelor of Science (BS) - Information Systems and Decision Sciences

Virginia State University
Petersburg, VA

Websites

References

References available upon request.

Similar Profiles

CREATE PROFILE