Operations Technology and Restaurant Systems Leader with 15+ years of experience supporting enterprise QSR environments, franchise operations, restaurant technology deployments, and large-scale operational initiatives across multi-unit restaurant organizations. Proven success partnering with Operations, Owner/Operators, vendors, and enterprise technology teams to drive restaurant readiness, reduce downtime, improve execution, and support scalable growth initiatives.
Deep expertise leading restaurant technology deployments, new restaurant openings, POS ecosystems, payment systems, network infrastructure, escalations, operational readiness, and cross-functional execution strategies within high-volume restaurant environments.
Recognized for building strong stakeholder relationships, navigating complex operational challenges, and delivering technology solutions that improve restaurant performance and customer experience.
• Lead end-to-end restaurant technology execution for New Restaurant Openings (NROs) and existing locations supporting Zaxby’s and Hat Creek Burgers.
• Serve as primary escalation point for POS and in-store systems, ensuring operational readiness and stability.
• Support and troubleshoot PAR POS FOH/BOH environments, peripherals, and configurations.
• Manage and support Olo online ordering integrations between POS, kitchen systems, and delivery platforms.
• Provide advanced troubleshooting for KDS, printers, payment devices, and network equipment.
• Support OpenEye security camera systems and Comcast network infrastructure.
• Coordinate with corporate IT, vendors, and operations teams; travel to Austin corporate office as needed.
• Directed enterprise-wide POS architecture, deployment, and payment rollouts across assigned region.
• Provided escalation support for complex POS, payment, and peripheral incidents.
• Oversaw FOH/BOH POS environments ensuring PCI compliance and minimal downtime.
• Partnered with vendors to support POS upgrades and enhancements.
• Led technology support for restaurant openings, remodels, and conversions.
• Provided on-site technical support for 50+ Chick-fil-A restaurants across Central Florida, ensuring timely issue resolution, and minimizing operational downtime.
• Installed and supported enterprise POS and network solutions.
• Maintained strong relationships with operators, and ensured technical uptime, leading to increased satisfaction, trust and fewer repeat service calls.
• Executed structured cabling installations and wireless access point setups to deliver reliable connectivity.
• Replaced network hardward during store remodels and grand openings, minimizing service disruption.
• Documented installations, tracked inventory and ensured compliance with safety and company standards.