Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Guetchine 'Gigi' LaCombe

Houston,Texas

Summary

Experienced professional with a strong background in technology-related and sales roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Operations Specialist

Centre Technologies
Houston, Texas
04.2020 - Current
  • Collaborated with vendors on cloud consolidations using software, such as Azure and Microsoft.
  • Streamlined opportunities for BaaS, SaaS, hardware, and software using ConnectWise Sell.
  • Created and managed deals registration to secure competitive pricing for various vendors.
  • Provided analysis on the effectiveness of marketing campaigns, pricing models, and product offerings.
  • Managed the implementation of new technology tools for tracking customer orders and inventory levels.
  • Coordinated cross-functional teams in order to ensure successful execution of sales initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Generated reports on daily, weekly, monthly basis that track performance metrics such as gross margin, conversion rate.
  • Provided guidance and support to junior staff members regarding best practices related to sales operations.
  • Developed and maintained a comprehensive database of customer accounts and sales performance.
  • Created and implemented process improvement initiatives to streamline sales operations.
  • Implemented strategies for increasing market share by targeting specific segments or customers.
  • Collaborated with other departments to develop strategies for improving customer experience.
  • Assisted in the development of business plans and forecasts related to sales operations activities.
  • Liaised with vendors and suppliers to negotiate terms, prices, delivery schedules.
  • Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
  • Refined customer segmentation, assisted with territory management and created plan to reduce churn and improve upsell processes.
  • Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
  • Managed daily operations, client relations and IT.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Scheduled sales appointments and met with potential customers to explain benefits of products and services.

Pro Account Manager

The Home Depot
Houston, Texas
10.2017 - 03.2020
  • Collaborated with project managers and oversaw construction sites, B2B sales, and operations.
  • Negotiated pricing terms with customers based on their individual requirements.
  • Reviewed contracts to ensure compliance with company policies.
  • Responded promptly to inquiries from current and potential customers.
  • Identified areas of improvement within existing accounts and developed solutions accordingly.
  • Resolved customer complaints regarding sales and service.
  • Provided customers with product information, pricing and availability.
  • Prepared presentations for prospective customers.
  • Assisted in developing long-term business plans for clients.
  • Monitored changes in the market to identify new opportunities for growth.
  • Conducted regular meetings with clients to discuss account progress.
  • Created monthly reports on sales performance and customer feedback.
  • Developed successful customer relationships to boost sales opportunities.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Utilized CRM tools, such as Salesforce, to track client interactions, sales opportunities, and account history.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Builder Support Manager (Contract)

Whirlpool Corp
Houston, Texas
08.2016 - 09.2017
  • Managed a sales portfolio for homebuilders such as KB Homes, DR Horton, Pulte, etc.
  • Transformed leads for prospective growth, exceeding sales goals.
  • Established concrete relationships with vendors for product distribution.
  • Designed marketing materials for business promotions and sales.
  • Resolved emergencies related to product defects.
  • Generated brand awareness and educated customers about products.
  • Streamlined sales processes, including cold calling, sales planning, negotiation, and closing.
  • Managed tasks to ensure accurate pipeline and sales data.
  • Assembled scaffolding to provide safe access to elevated work areas.
  • Read blueprints or technical diagrams to determine the specific materials required for each job.
  • Inspected foundations, walls, floors, doors, windows, roofing, and tiling to ensure they meet code standards.
  • Coordinated with subcontractors to ensure timely completion of projects.
  • Assisted in the demolition and removal of existing structures.
  • Maintained a safe work environment by adhering to safety protocols.
  • Built trusses from prefabricated components and set them into place on roofs or ceilings.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Built concrete forms for footings and walls.
  • Constructed staircases from cut stringers and risers with handrails attached securely in place.
  • Used personal knowledge and abilities to help complete building tasks.
  • Scheduled routine inspections to assess condition of structure.
  • Applied finishing touches, such as painting and installing fixtures.
  • Monitored construction schedules to keep projects on track.
  • Managed inventory of construction materials, ensuring availability as needed.
  • Participated in continuous improvement process by making suggestions to supervisors and leads.
  • Complied with quality requirements to meet or exceed production service levels.
  • Assisted in budgeting and estimating project costs.
  • Reported equipment maintenance needs, injuries or mishaps to facilitate follow-up.
  • Facilitated communication between project managers and construction teams.
  • Provided customer service, addressing clients' questions and concerns.
  • Maintained inventory by providing accurate count of products.

Tier 1 Solutions Consultant

Apple Inc.
Houston, Texas
06.2013 - 08.2016
  • Supported mobile device users by configuring email accounts, troubleshooting connectivity issues, restoring data from backups.
  • Monitored system performance metrics such as disk utilization levels, memory usage statistics.
  • Troubleshot problems with hardware components, such as displays, keyboards, and trackpads.
  • Configured backup strategies utilizing Time Machine or other third-party solutions.
  • Provided support for iOS devices such as iPhones and iPads regarding configuration changes or application installation and removal.
  • Installed and configured new Apple computers according to customer specifications.
  • Implemented security policies to ensure the safety of sensitive data stored on company devices.
  • Diagnosed complex technical issues related to networking or hardware components.
  • Conducted training sessions for end users on how to use various Apple products effectively and efficiently.
  • Demonstrated expertise in the use of Mac OS X operating systems and other Apple software applications.
  • Resolved customer inquiries, complaints, and issues with Apple products in a timely manner.
  • Assisted customers in selecting appropriate hardware and software solutions for their needs.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Collected, analyzed and reported on data for use in operational planning.
  • Collaborated with external third parties regarding procurement of necessary components for solution delivery.

Field Sales Manager

Samsung Electronics
Huntsville, Alabama
10.2008 - 05.2013
  • Performed regular analysis of competitive landscape to understand threats and opportunities in the marketplace.
  • Developed and implemented sales strategies for new and existing accounts.
  • Created comprehensive weekly, monthly, quarterly reports highlighting key metrics such as revenue growth, margin performance, ROI tracking.
  • Identified opportunities for improvement in processes related to customer service delivery.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Developed incentive programs for sales representatives that encouraged high-performance results.
  • Reviewed monthly reports from regional teams to ensure targets were being met or exceeded.
  • Organized field visits to customers and retail stores to build relationships, present products, and increase sales volume.
  • Participated in trade shows and conferences to promote company's products and services.
  • Established effective communication channels between team members and headquarters staff.
  • Maintained accurate records of sales activities, customer interactions, and product performance.
  • Provided training on product features and benefits to field personnel.
  • Educated store personnel about program changes, new processes and current product information.
  • Organized special events at retail locations to engage customers, demonstrate products and boost sales.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Coached, developed and motivated team to achieve revenue goals.
  • Provided technical support for customers experiencing issues with a company's Android app.
  • Resolved software issues related to Android mobile development projects.

Education

Bachelor of Science / Psychology -

Alabama A&M University
Huntsville, Alabama
05.2013

Skills

  • Order Management
  • Quote Preparation
  • Order Processing
  • Pipeline Management
  • Sales Leadership
  • Time management abilities
  • Teamwork and Collaboration
  • Business Development
  • Customer Service Management
  • Decision-Making
  • Self Motivation
  • Reliability
  • Problem-solving aptitude
  • Critical Thinking
  • Analytical Skills

Languages

French
Full Professional

Certification

  • Microsoft Windows 11, 365, and Copilot Certification
  • ConnectWise Certification
  • HP NVIDIA Certification

References

References available upon request.

Timeline

Sales Operations Specialist

Centre Technologies
04.2020 - Current

Pro Account Manager

The Home Depot
10.2017 - 03.2020

Builder Support Manager (Contract)

Whirlpool Corp
08.2016 - 09.2017

Tier 1 Solutions Consultant

Apple Inc.
06.2013 - 08.2016

Field Sales Manager

Samsung Electronics
10.2008 - 05.2013

Bachelor of Science / Psychology -

Alabama A&M University

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Guetchine 'Gigi' LaCombe