Gigi Morales
Bothell,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Skilled in working under pressure and adapting to new situations and challenges to achieve company goals.
Overview
8
8
years of professional experience
Work History
Operations Administrator
King And Prince Seafood Corp.
2021.03 - Current
- Supports Production, Warehouse, and Sanitation teams by handling several administrative tasks such as non-stock ordering, tracking attendance records and facilitating annual training in regards to food safety and workplace safety programs.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Contributed to continuous improvement and lean initiatives by implementing directives.
- Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
- Kept track of production metrics and various KPIs to facilitate regular team communication and cooperation on long term projects or goals.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Lead Production Operator/Inventory Control Specialist
Goodwill LLC
2020.04 - 2021.01
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Developed and implemented inventory management strategies for improved stock flow.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Dispensary Manager
Cloud 9 Collective
2019.01 - 2020.04
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed and reported customer data to identify areas of improvement and facilitate decision-making.
- Monitored number of customers and wait times to create efficient flow of guests from check-in to check-out.
- Budgeted for resources to control expenditure and maximize profits.
- Developed marketing strategies to increase visibility and customer base.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Budtender/Receptionist
Cloud 9 Collective
2018.01 - 2020.04
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Weighed, prepared and packaged different types of products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Production Assistant
Swett & Crawford
2017.07 - 2017.12
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Advised customers on required information for claim submissions to progress applications.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
Front End Clerk /Marketing Associate
Costco
2015.06 - 2017.07
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained current understanding of promotional ads and seasonal offerings.
- Accepted payments, returned change and issued receipts.
- Completed forms for store membership cards, credit card applications and special programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Political Science, Philosophy, Criminal Justice
Cal State Long Beach University
Long Beach, CA12.2016
Skills
- Accuracy and Efficiency in Documentation
- PIT Class I-V Instructor/Certifier
- ERP Systems
- 5S Principles
- Key Performance Indicators (KPIs)
- Reading Comprehension
- Verbal and Written Communication
- Staff Training
Timeline
Operations Administrator
King And Prince Seafood Corp.
2021.03 - Current
Lead Production Operator/Inventory Control Specialist
Goodwill LLC
2020.04 - 2021.01
Dispensary Manager
Cloud 9 Collective
2019.01 - 2020.04
Budtender/Receptionist
Cloud 9 Collective
2018.01 - 2020.04
Production Assistant
Swett & Crawford
2017.07 - 2017.12
Front End Clerk /Marketing Associate
Costco
2015.06 - 2017.07
Bachelor of Arts - Political Science, Philosophy, Criminal Justice
Cal State Long Beach University
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