Summary
Overview
Work History
Education
Skills
Timeline
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Gigi Rodriguez

Houston,Tx

Summary

While attending Lone Star college I was awarded the Patient Care award. I take the up most pride in providing the best patient care service. I have over 20yrs of experience in dentistry. Including: insurance knowledge, treatment planning, oral care educator and hygiene. My passion is patient care and to always strive for excellence. I have worked in general, period and pediatric practices. I am self-sufficient and able to adapt easily. I am a fast learner as well as a team player. I am proficient with

Dentrix software and have advanced skills with Open Dental and Eagle soft softwares. Itero

Overview

21
21
years of professional experience

Work History

Dental Hygienist

Contract Worker
05.2018 - Current
  • Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
  • Educated patients on proper brushing and flossing techniques to promote long-term oral health.
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
  • Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
  • Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
  • Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
  • Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
  • Improved and developed knowledge through continuing education courses and seminars.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Assisted in reduction of dental anxieties through compassionate communication and patient education.
  • Reduced instances of periodontal disease with thorough assessment and personalized treatment plans.
  • Increased patient trust and comfort, explaining procedures and answering questions with empathy and clarity.
  • Advocated for importance of regular dental visits, increasing patient return rates.

Patient Care Coordinator

Memorial Park Dental
01.2007 - 08.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and dentalcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.

Front Desk Receptionist

Frances M. Jones DDS
01.2004 - 01.2007
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed appointments to ensure smooth operations.
  • Verified insurance and inputted into software

Education

Associate Of Applied Science - Dental Hygiene

Lone Star College
Houston, TX
05.2018

Skills

  • Ultrasonic instrumentation
  • Periodontal therapy
  • Patient relationship building
  • Patient education
  • Infection control
  • Periodontal evaluation
  • Digital radiographs
  • Treatment Planning
  • Dental billing and coding
  • Soft tissue management
  • Attention to detail
  • Teamwork and collaboration
  • Appointment scheduling

Timeline

Dental Hygienist

Contract Worker
05.2018 - Current

Patient Care Coordinator

Memorial Park Dental
01.2007 - 08.2024

Front Desk Receptionist

Frances M. Jones DDS
01.2004 - 01.2007

Associate Of Applied Science - Dental Hygiene

Lone Star College

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Gigi Rodriguez