Gigi Vazquez
Menlo Park,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am seeking to provide a positive work environment by sharing knowledge and best practices with team members. Excelled in a fast paced customer service environment by effectively managing high call volumes, remaining calm under pressure, and adapting to shifting priorities, I'm determined to work in an industry that will allow me to showcase my stellar customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Belmont Village
Sunnyvale, CA
09.2023 - 01.2024
- Assisted residents with Daily living (ADLs) such as bathing, toileting, dressing, and personal hygiene
- Monitored changes in patient's breathing rate, body temperature, blood pressure, glucose levels, and emotional well-being
- Managed residents' scheduled exercise routines, Doctor appointments, medication intake, recreational activities, and family visits.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- General housekeeping.
Cashier | Merchandise Associate
Tj Maxx
Sacramento, CA
03.2019 - 01.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customers' needs, providing them with excellent customer service while upholding brand standards
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated (MOS) system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
Host | Busser
Piatti
Sacramento, CA
11.2019 - 05.2020
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Created professional dining experience by keeping customers satisfied.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered phone scheduled reservation, mentioned information on the menu items such as beverages and daily special
Education
San Mateo Community College
Skills
- Complex Problem Solving
- Logic and Reasoning
- Team Collaboration & Leadership
- Communication tools (phone,email,zoom,Whatsapp)
- Attention to Detail
- Data Entry & Documentation
- Behavioral Management
- Patient Companionship
- Dependable and Responsible
- Compassionate Communication
- Troubleshooting and Diagnostics
- Appointment Scheduling
Certification
- CPR Certified
- First Aid Certified
- Food Handlers Certified
Timeline
Caregiver
Belmont Village
09.2023 - 01.2024
Host | Busser
Piatti
11.2019 - 05.2020
Cashier | Merchandise Associate
Tj Maxx
03.2019 - 01.2022
San Mateo Community College
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