Overview
Work History
Education
Skills
Timeline
Generic

Gigi Ward

Santa Barbara,CA

Overview

9
9
years of professional experience

Work History

Events and Reservations Manager/Administrative Assistant

Aarmark Biergartens
02.2021 - Current
  • Managed superiors calendars and large events and meetings, ensuring smooth coordination across stakeholders.
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
  • Handled billing information over phone.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Host/Trainer/Drink Runner/Expo

Finney's
08.2021 - 02.2022
  • Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
  • Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
  • Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
  • Ensured adherence to restaurant dress codes among staff members for professional appearance.

Receptionist

Head 2 Toe Salon
01.2016 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct stylists.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.

Education

Bachelor of Arts - Organizational Communication

California State University of Channel Islands
Camarillo, CA
05.2025

Associate of Arts - Communication

Santa Barbara City College
Santa Barbara
05.2023

Skills

  • Vendor communication and relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Payroll and budgeting
  • Mail handling
  • Confidentiality and honesty
  • Inventory control
  • Staff management
  • Conflict management
  • Training and coaching
  • Workflow optimization
  • Career Essentials in Administrative Assistance (Microsoft)

Timeline

Host/Trainer/Drink Runner/Expo

Finney's
08.2021 - 02.2022

Events and Reservations Manager/Administrative Assistant

Aarmark Biergartens
02.2021 - Current

Receptionist

Head 2 Toe Salon
01.2016 - 04.2018

Bachelor of Arts - Organizational Communication

California State University of Channel Islands

Associate of Arts - Communication

Santa Barbara City College

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