Gigi Ward
Santa Barbara,CA
Overview
9
9
years of professional experience
Work History
Events and Reservations Manager/Administrative Assistant
Aarmark Biergartens
Santa Barbara Biergarten
02.2021 - Current
- Managed superiors calendars and large events and meetings, ensuring smooth coordination across stakeholders.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Host/Trainer/Drink Runner/Expo
Finney's
Santa Barbara
08.2021 - 02.2022
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Ensured adherence to restaurant dress codes among staff members for professional appearance.
Receptionist
Head 2 Toe Salon
San Jose, CA
01.2016 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct stylists.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Education
Bachelor of Arts - Organizational Communication
California State University of Channel Islands
Camarillo, CA05.2025
Associate of Arts - Communication
Santa Barbara City College
Santa Barbara05.2023
Skills
- Vendor communication and relations
- Clear oral/written communication
- Scheduling and calendar management
- Payroll and budgeting
- Mail handling
- Confidentiality and honesty
- Inventory control
- Staff management
- Conflict management
- Training and coaching
- Workflow optimization
- Career Essentials in Administrative Assistance (Microsoft)
Timeline
Host/Trainer/Drink Runner/Expo
Finney's
08.2021 - 02.2022
Events and Reservations Manager/Administrative Assistant
Aarmark Biergartens
02.2021 - Current
Receptionist
Head 2 Toe Salon
01.2016 - 04.2018
Bachelor of Arts - Organizational Communication
California State University of Channel Islands
Associate of Arts - Communication
Santa Barbara City College