Gigiliana Nevotti
Sacramento,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Barista
Starbucks
Marshall, MN
01.2025 - 07.2025
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Operated espresso machines, grinders, and blenders to maintain efficiency during peak hours.
- Ensured cleanliness and organization of workstations, adhering to health and safety regulations.
- Managed inventory levels, conducting regular stock checks to minimize waste and shortages.
- Implemented feedback from customers to enhance menu offerings and service quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Pizza Maker
Papa Murphy's
Marshall, MN
08.2024 - 07.2025
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Operated kitchen equipment including ovens, mixers, and cutting tools efficiently.
- Maintained cleanliness and organization of workstations to meet health standards.
- Trained new staff on pizza preparation methods and kitchen safety protocols.
- Implemented quality control measures to ensure consistency in product presentation and taste.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
Receptionist
Summerset Senior Living
Rancho Cordova, CA
11.2020 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered and quickly redirected large volume of calls on central system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Back of House Team Member
Arbys Resturant
Marshall, MN
08.2022 - 01.2023
- Operated kitchen equipment efficiently to maintain food preparation standards.
- Ensured cleanliness and organization of workstations to comply with health regulations.
- Collaborated with front-of-house staff to streamline service delivery during peak hours.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Monitored food quality and presentation, maintaining consistency with brand standards.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Assisted with training new BOH staff members on established processes and goals.
Server
Summerset Senior Living
Rancho Cordova, CA
11.2020 - 06.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected orders and relayed them to bartenders quickly and accurately.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Fire Wings
Citrus Heights, CA
07.2020 - 05.2021
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Trained new cashiers on procedures and best practices to ensure consistent service delivery.
- Managed inventory levels at checkout, facilitating prompt restocking of merchandise as needed.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the store.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Encina Prepatory High School
1400 Bell Street 08.2012 - 06.2022
No Degree - Social Work
Southwest Minnesota University
Marshall, MN 07.2022 - 10.2025
Skills
- Verbal and Written Communication
- Payment Processing
- Customer Complaint Resolution
- Multitasking and Prioritization
- Visitor and Customer Relations
- Multi-Line Phone Systems
- Customer Service-Oriented
- Scheduling and Calendar Management
- Attention to Detail
- Team Collaboration
- Relationship Building
- Basic Math
- Positive Attitude
Timeline
Barista
Starbucks
01.2025 - 07.2025
Pizza Maker
Papa Murphy's
08.2024 - 07.2025
Back of House Team Member
Arbys Resturant
08.2022 - 01.2023
No Degree - Social Work
Southwest Minnesota University
07.2022 - 10.2025
Receptionist
Summerset Senior Living
11.2020 - Current
Server
Summerset Senior Living
11.2020 - 06.2021
Cashier
Fire Wings
07.2020 - 05.2021
High School Diploma -
Encina Prepatory High School
08.2012 - 06.2022