Gihad Hamed
Staten Island,USA
Summary
Business Administration graduate with expertise in banking operations, financial record management, and customer support. Proficient in account opening, financial product explanation, and documentation accuracy. Enhanced consultative selling and problem-solving skills in roles with AT&T and Optimum. Recognized for professionalism and client education in bookkeeping and tax preparation.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
ESS Education
New Jersey
01.2024 - Current
- Classroom management and instructional support for K-12 students.
- Follow lesson plans and ensure a productive learning environment.
Bookkeeper
Ross Valve Manufacturing Co Inc.
Troy, USA
03.2022 - 09.2023
- Create Monthly financial statements and reports
- Perform Monthly Bank Reconciliation
- Process accounts receivable/payable in a timely manner and record day to day financial transactions in QuickBooks
- Creating invoices on Microsoft Great Plain software.
- Verify PO Invoices against receipts to ensure goods or services were received before issuing payments to vendors.
- Verify that transactions are recorded in the correct general ledger.
Tax Preparer
Liberty Tax
Albany, USA
10.2021 - 03.2022
- Prepared accurate tax returns for clients while maintaining confidentiality.
- Utilized strong math, accounting, and communication skills.
- Advised clients and resolved concerns with professionalism.
Customer service representative
Sutherland (AT&T account)
Alexandria
01.2020 - 02.2021
- Marketing special offers and sales to customers over the phone.
- Answering customers’ questions, requests, and complaints while offering a concrete solution.
- Interacting and having professional communication via the phone, e-mail, or chatting with customers.
Midyear intern
Europe Educational Internship
Munich, Germany
01.2019 - 06.2019
- Visit the showroom for Mercedes Benz and learn about their marketing strategy.
- Visited BMW plants and took a section about international business management from BMW staff.
Intern
Qatar National Bank
Alexandria, Egypt
05.2017 - 05.2019
- Assisted clients with opening new checking and savings accounts, ensuring complete and accurate documentation.
- Create a welcoming environment and deliver a friendly service to clients.
- Educated customers on loans, credit cards, deposits, and interest rates, helping them choose the best financial products.
- Deal directly with clients and solve potential concerns.
- Assisted clients in setting up their new accounts (Checking and Saving).
Education
Bachelor's degree - Accounting and Finance
Arab Academy for Science and Technology
Alexandria, Egypt07.2019
Skills
- Customer relationship management
- Oral communication
- Client solutions advisory
- Account reconciliation
- Transaction accuracy
- Account management
- Problem solving
- Financial product expertise
- Consultative selling
- Conflict resolution
- Microsoft Office proficiency
- QuickBooks and Great Plains expertise
- Tax preparation
Personal Information
Title: Accountant
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Substitute Teacher
ESS Education
01.2024 - Current
Bookkeeper
Ross Valve Manufacturing Co Inc.
03.2022 - 09.2023
Tax Preparer
Liberty Tax
10.2021 - 03.2022
Customer service representative
Sutherland (AT&T account)
01.2020 - 02.2021
Midyear intern
Europe Educational Internship
01.2019 - 06.2019
Intern
Qatar National Bank
05.2017 - 05.2019
Bachelor's degree - Accounting and Finance
Arab Academy for Science and Technology