Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
GIHAN BASTIEN

GIHAN BASTIEN

Towson,MD

Summary

Authentic organized, and dependable candidate successful at managing multiple priorities with a positive attitude. A candidate willing to take on added responsibilities to meet team goals with adaptability and flexibility. A verbal and written communicator and advanced in customer service maintenance.

Overview

17
17
years of professional experience

Work History

Apple Home Advisor

Apple
Baltimore, MD
05.2021 - Current
  • Establishing call flow to respond to technical support and customer needs helps develop excellent Customer Support Relations experiences.
  • Resolving service and technical problems for customers by asking clear and specific questions developed skills of managing portable and iMac and computer repair skills.
  • Offering friendly and efficient service to all customers, handling challenging situations with ease have contributed to customer resolution skills
  • Developed and maintained courteous and effective working relationships

MSU Work Study-Baltimore City Teachers Assistant

Morgan State University
Baltimore, MD
08.2019 - Current
  • Creating a study environment with homework assignments specialized projects that contributed to skills of adaptability.
  • Assisting teachers with instruction and providing clerical support that contributes to the diverse needs inside and outside classrooms that contributed to diverse needs inside and outside classrooms.

Customer Support Coordinator

Discovery Communications
Silver Springs, Md
03.2021 - 03.2022
  • Managed customer online subscriptions while prioritizing customers' needs and satisfaction and that their needs are met developing customer relation as well as verbal and written communication skill
  • Analyzed complaints, providing technical assistance for streaming for tv, cellphones, tablets, and streaming devices with exceptional customer care and assistance.
  • Trouble Shoot and resolved customer complaints and issues
  • Recording actions taken, resolving billing and app preforming issues, and using Zendesk to manage customer accounts effectively contributing

Help Desk Support Specialist

State Of Maryland
Baltimore, MD
09.2015 - 05.2016
  • Compiled and accurately entered data for each customer encounter to record in a system that supports adaptability and connectivity to customer relationship management.
  • Helped streamline repair processes and update procedures for support action consistency
  • Assisted government employees set up permanent accounts in Workday
  • Aided in training employees on Workday that ensured maintenance coordination and effective staff-tracking.

Education

Master of Arts - Teacher Education, Multiple Levels, Humanities, Social Science and English

Morgan State University
Baltimore, MD
06.2023

Associate of Arts - Humanities & Social Science

The Community College of Baltimore County
Essex, MD
06.2019

High School Diploma -

Nokomis Regional High School
Newport, ME
06.2001

English Language And Literature

Morgan State University
Baltimore
06.2022

Skills

  • Sales Promotion
  • Attention to Detail
  • Verbal and Written Communication
  • Customer Service Relations
  • Adaptability and Flexibility
  • Conflict Resolution
  • Mobile Devices and Laptop Computers

Timeline

Apple Home Advisor

Apple
05.2021 - Current

Customer Support Coordinator

Discovery Communications
03.2021 - 03.2022

MSU Work Study-Baltimore City Teachers Assistant

Morgan State University
08.2019 - Current

Help Desk Support Specialist

State Of Maryland
09.2015 - 05.2016

Master of Arts - Teacher Education, Multiple Levels, Humanities, Social Science and English

Morgan State University

Associate of Arts - Humanities & Social Science

The Community College of Baltimore County

High School Diploma -

Nokomis Regional High School

English Language And Literature

Morgan State University

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