Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Gihan Negm

Kennesaw ,GA

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings over ten years background maintaining customer satisfaction and contributing to company success. Proficient in ServiceTitan and Salesforce.

Overview

7
7
years of professional experience

Work History

Lead Electrical Dispatcher

Te Certified Electricians
09.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 100 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Expert in ServiceTitan software

Lead Bartender

Chicago's Steakhouse Restaurant
06.2023 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.

LEAD BARTENDER

Subourban Rock and Oyster Bar
03.2017 - 10.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Followed strict recipes and drink measurements to minimize product used.
  • Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.

CUSTOMER SERVICE REPRESENTATIVE SPECIALIST

AFC HOME CLUB
01.2022 - 03.2023
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
  • Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
  • Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
  • Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.

Education

Associate of Applied Science - Science Education

MERCER UNIVERSITY
Macon, GA
11.2017

Skills

  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Project Management

Custom

References available upon request

Timeline

Lead Electrical Dispatcher

Te Certified Electricians
09.2023 - Current

Lead Bartender

Chicago's Steakhouse Restaurant
06.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE SPECIALIST

AFC HOME CLUB
01.2022 - 03.2023

LEAD BARTENDER

Subourban Rock and Oyster Bar
03.2017 - 10.2023

Associate of Applied Science - Science Education

MERCER UNIVERSITY

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Gihan Negm