Gijeid Morales
Brooksville,FL
Summary
Dynamic professional who is organized and dependable. Skilled in fostering impactful relationships and proficient in Microsoft Office. Demonstrates exceptional teamwork and problem-solving abilities, committed to continuous improvement and client success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hernando County Health and Human Specialist
Board of County Commissioners Hernando County
03.2024 - 08.2024
- Responsible for the processing of claims and payments of state-mandated programs related to health and human services.
- Involved extensive contact and work with the public, state, and non-profit personnel. Comprised meticulously processing claims and payments for state-mandated health and human services programs.
- Established extensive lines of communication and fostered collaborative relationships with members of the public, state officials, and personnel from non-profit organizations. The duties encompassed thorough processing, comprehensive evaluation of state-mandated programs and local health and human services, and making use of every resource available.
- Responsibilities were diligently conducting screenings to determine the eligibility of potential clients for other state and local programs and services. This process involved drawing upon adept interviewing skills and a nuanced understanding of the criteria for various available programs.
- Reviewed and processed requests for assistance from the public, ensuring that individuals were promptly directed to the appropriate agencies, programs, and organizations capable of addressing their specific health and human service needs.
- Maintaining detailed records, both manually and electronically, for all local and state-mandated programs and client assistance requests.
Bilingual Intake Specialist
Aids Community Services of Western N.Y
01.2006 - 10.2008
- Conducted intake procedures for clients in English and Spanish to ensure effective communication and understanding of their needs and goals.
- Nurtured and built strong relationships with clients to provide ongoing support in their journey towards achieving their objectives.
- Conducted comprehensive assessments within one week of a client's enrollment in the program, offering referrals tailored to their unique needs.
- Collaborated with clients to establish individualized action plans within 60 days of enrollment and conducted monthly follow-ups to address evolving needs and goals.
- Crafting person-centered and harm reduction-focused action plans to facilitate steady progress toward clients' aspirations.
- Coordinated and sometimes co-facilitated support groups to create a supportive community environment. Partnered with representatives of the Center for Behavioral Health to address patient-specific needs and identify prevalent issues in the community such as loneliness, intimacy challenges, and stigma.
- Provided case management to ensure appropriate linkages to essential services such as medical, legal, housing, social, financial, and transportation services for the target population.
- Advocated for clients when necessary and assisted them in addressing coexisting health conditions while connecting them to vital services.
- Supported the target population in navigating insurance coverage with providers like Medicare and Medicaid to ensure access to essential medical services.
- Coordinated with a diverse team of professionals to execute client action plans, encompassing primary and specialty care, behavioral health care, and supportive services to ensure consistent care.
- Engaged in thorough search efforts to ensure continued patient involvement addressed ongoing emerging needs, ultimately improving health outcomes.
- Ensured meticulous maintenance of confidential and up-to-date patient records with agency policies.
- Established partnerships with substance use providers and peer support organizations to foster community ties.
- Monitored and tracked all referrals and linkages to treatment and other support services while collecting and reporting essential program data mandated by funding sources.
- Conducted annual reviews of individual cases to monitor and evaluate patient progress and outcomes. Timely and accurate documentation of services and encounters within 48 hours of delivery according to agency and funder guidelines.
Education
Associate of Arts - Social Sciences
SUNY Erie Community Collage
Buffalo, NY01.2019
Skills
- Client Support
- Client interaction
- Client Advocacy
- Assessment skills
- Client Engagement
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- Interpersonal Skills
- Professionalism
- Continuous Improvement
- Microsoft Office
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Data Entry
- Administration and Operations
- Appointment Scheduling
- Accounts Payable and Receivable
- File Organization
- Document Management
- Dedicated Team Player
- Excel spreadsheets
- Documentation And Reporting
- Payment Processing
- Multi-line phone proficiency
- Office Administration
- [ Spanish] Fluency
- Organization and Time Management
Timeline
Hernando County Health and Human Specialist
Board of County Commissioners Hernando County
03.2024 - 08.2024
Bilingual Intake Specialist
Aids Community Services of Western N.Y
01.2006 - 10.2008
Associate of Arts - Social Sciences
SUNY Erie Community Collage
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