Summary
Overview
Work History
Education
Skills
Websites
Publications
Timeline
OperationsManager

Giji Dennard

Burtonsville,MD

Summary

Looking for part-time remote work requiring communication, research, training, process improvement, event management, and/or problem-solving acumen. Project or contract work is ideal.

Overview

19
19
years of professional experience

Work History

Operations Manager

Capitol Concierge, Inc.
01.2024 - Current
  • Lead remote team of 10 managers and 12 desks in delivery of concierge service excellence at luxury residential properties across DMV.

Associate Director, Strategic Business Operations

AstraZeneca Pharmaceuticals
07.2019 - 04.2022
  • Managed information by designing and maintaining an External R&D SPOL, a Nucleus Video Channel, and assisted in development of a one-stop-shop Nucleus page, including tagging entries with appropriate metadata
  • Sourced and managed licensing purchase for $258,00/year investigator database
  • Tracked and managed $49M project budget and $11M functional budget
  • Operationalized hosting of Partners of Choice Network Meetings, involving over 200 participants from 9 global member sites, plus over 400 AstraZeneca employees, including design and build of engagement SPO site
  • Worked closely with internal stakeholders across enterprise including Project Leaders, Project Managers, Scientists, Attorneys, Alliance Management, Business Development/Transactions teams, Medical Science Liaisons and Information Services team, as well as external parties, including third-party suppliers, external consultants, health care professionals and academic researchers

Project & Operations Coordinator, MEOR

AstraZeneca Pharmaceuticals
04.2017 - 07.2019
  • Led development of comprehensive MEOR On-boarding program.
  • Revamped platform and delivery of meeting minutes and action and decision log for Medical Evidence Observational Research (MEOR) Leadership Team.
  • Helped enhance use of Oxford PharmaGenesis services and added more team-centric relevance by assuming responsibility for publishing monthly MEOR Update
  • Produced summary messaging for AstraZeneca’s PRECISION Programme website

Sr. Project Administrator, BSO, AstraZeneca

HEPCO
09.2015 - 04.2017
  • Coordinated global meetings and polished slide decks for Head of External Interface Office (EIO)
  • Acted as lead on global BSO Online Pages Project team—including creation of guidelines—as continuous improvement activity and contributed to knowledge sharing by assisting development of BSO Learner’s Guide for Written Business Communication
  • Identified need and developed solution for Global Directory on BSO SharePoint site
  • Helped lead team in change management initiative of migrating Benralizumab GPT SharePoint On-Premise site to SharePoint Online site. Site Owner responsible for permissions and access

Executive Project Manager

Congressional Motors
07.2011 - 02.2013
  • Efficiently managed collection, cataloging, and distribution of multiple contract cancellations and transfers in ownership transition of Congressional Motors to Ourisman Automotive group.
  • Improved cross-departmental communication and increased employee morale by creating, interviewing for, writing, taking photographs for, and publishing in-house monthly newsletter
  • Managed website administration, event planning, strategic planning analysis, MRO buying, and various types of administrative and facilities management support
  • Facilitated communication between Sales Department, advertising agencies, website hosts, and social media reps for all marketing efforts and resolution of all IT issues, and in reconciling sales records with CRM

Director of Training / District Manager /Concierge Manager

Capitol Concierge, Inc.
08.2005 - 07.2011
  • Led in 67% growth within residential client business over 9-month period
  • Built high-performing teams and coached 36 remote managers
  • Managed ALL aspects of starting first out-of-area retail desk (Natick, MA)
  • Created and conducted Volunteer Training for BOMA National Convention
  • Oversaw and was principal writer for 2 RFP’s for concierge services, CCI’s application for 2011 National Capital Business Ethics Award, and Volunteer Training Manual for 2011 BOMA Convention
  • Raised standard of training and staff development company-wide by creating and teaching 11 manager modules, event planning, retail, and customized start-up training modules, and Manager Playbook
  • Closed critical gap in desk coverage for same-day callouts by creating first company-wide “On-Call Pool”

Education

J.D. -

Stanford Law School
Stanford, CA

Bachelor of Arts - Print Journalism

Howard University
Washington, DC

Skills

  • Written and Oral Communication
  • Research
  • Training
  • Problem-Solving
  • Process Improvement
  • SharePoint Site Building

Publications

  • The Service Culture Playbook: Winning Business Strategies for Creating High-Performance Teams & Lifetime Customers
  • A Leadership Culture Blueprint: Unleashing Greatness by Mastering Character, Accountability, Serving Others, and Pursuing Passion

Timeline

Operations Manager

Capitol Concierge, Inc.
01.2024 - Current

Associate Director, Strategic Business Operations

AstraZeneca Pharmaceuticals
07.2019 - 04.2022

Project & Operations Coordinator, MEOR

AstraZeneca Pharmaceuticals
04.2017 - 07.2019

Sr. Project Administrator, BSO, AstraZeneca

HEPCO
09.2015 - 04.2017

Executive Project Manager

Congressional Motors
07.2011 - 02.2013

Director of Training / District Manager /Concierge Manager

Capitol Concierge, Inc.
08.2005 - 07.2011

J.D. -

Stanford Law School

Bachelor of Arts - Print Journalism

Howard University

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