GIL ACOSTA
Santa Ana,CA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
6
6
years of professional experience
Work History
EVS Lead
UCI
08.2023 - Current
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Supervised supplies in inventory and submitted reorder requests.
Front Desk Receptionist
CHOC Children's Hospital
08.2022 - 07.2023
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Call Center Representative
Schools First Credit Union
08.2021 - 08.2022
- Implemented and developed customer service training processes.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Processed debit and credit card and electronic check payments.
Customer Service Manager
Sam's Club
02.2019 - 07.2021
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Representative
Target
05.2018 - 01.2019
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Created and maintained detailed database to develop promotional sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Finance
California State University - Fullerton
Fullerton, CA05.2024
Skills
- Social Media Marketing
- Data Compilation
- Document Preparation
- Financial Data Analysis
- Microsoft Exchange
- Computer Skills
- Sales expertise
- Layout Design
- Presentation Design
- Innovative infographic creation
- Video Editing Capabilities
- Quantitative skills
- Project Planning
- Team motivation
Languages
Spanish
Native or Bilingual
Timeline
EVS Lead
UCI
08.2023 - Current
Front Desk Receptionist
CHOC Children's Hospital
08.2022 - 07.2023
Call Center Representative
Schools First Credit Union
08.2021 - 08.2022
Customer Service Manager
Sam's Club
02.2019 - 07.2021
Customer Service Representative
Target
05.2018 - 01.2019
Bachelor of Arts - Finance
California State University - Fullerton
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