GIL CASTILLO
Inglewood,CA
Summary
Results-driven and forward-thinking manager with a proven track record in coordinating and managing staff, deploying successful marketing campaigns, and surpassing revenue objectives through market-savvy approaches and persuasive negotiation skills. Talented project manager with a knack for problem-solving and sound judgment. Stay in tune with the latest sales and marketing strategies, consistently identifying new sales prospects and negotiating deals while maintaining high customer satisfaction. Oversee strategies and campaigns throughout the lifecycle of a product, service, or concept to ensure success. Inspire sales and marketing staff to perform at peak levels through leading by example.
Overview
20
20
years of professional experience
Work History
Sales and Marketing Manager
Sunset Promise
06.2024 - Current
- Led crisis management team and provided quick turnaround solutions.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Analyzed sales and marketing data for improved strategies.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
Administrative Manager
Pet Hospital of Redlands + Urgent Care
08.2023 - 02.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts, and generated reports for company database.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Front Office Manager
Vet4HealthyPet
09.2022 - 08.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Graphic Design and Web Programming
Self-employeed
10.2018 - 09.2023
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Developed creative design for print materials, brochures, banners, and signs.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Designed user interface to meet client specifications,
- Completed domain name registrations and maintained website and web hosting account.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
Education
Biology -
Irvine Valley College
Irvine, CAHuman Resource Management - undefined
Ashworth College
Atlanta, GAGraphic and Web Design - undefined
Westwood Univeristy
Anaheim, CASkills
- Client-Centric Leadership
- Efficient Appointment Management
- Effective Problem-Solving
- Team Collaboration and Training
- Financial Administration
- Record-Keeping and Compliance
- Strategic Marketing Contribution
- Brand-building strategies
- Rapport and relationship building
- Staff development
- Business growth and retention
- Marketing planning
Military Service
United States Army, 1997 to 2005, Having served in the United States Army, I am a dedicated and honorable individual with a strong commitment to duty, discipline, and teamwork. My military experience has shaped my character, instilling values of service and patriotism that continue to guide my endeavors. As a proud veteran, I bring a wealth of skills and a proven track record of dedication to any professional setting.
Languages
Spanish
Native or Bilingual
Software
Adobe
Microsoft Office
Google Docs/Sheets
Timeline
Sales and Marketing Manager
Sunset Promise
06.2024 - Current
Administrative Manager
Pet Hospital of Redlands + Urgent Care
08.2023 - 02.2024
Front Office Manager
Vet4HealthyPet
09.2022 - 08.2023
Graphic Design and Web Programming
Self-employeed
10.2018 - 09.2023
Human Resource Management - undefined
Ashworth College
Graphic and Web Design - undefined
Westwood Univeristy
Biology -
Irvine Valley College
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