Gil Shatti
Pullman,WA
Summary
Detail-oriented and customer-focused professional with strong experience in financial services, insurance, and member-facing roles. Skilled in handling transactions, balancing accounts, and resolving customer concerns with accuracy and professionalism. Proficient in Microsoft Office and data tools with excellent organizational and problem-solving skills. Driven to deliver outstanding member service and support the success of the credit union.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Undergraduate Teaching Assistant (Econs 101)
Washington State University
01.2025 - Current
- Supported students in understanding complex material through one-on-one and group sessions.
- Maintained accurate academic records and assisted with class logistics.
- Strengthened communication and problem-solving skills in a service-oriented role.
Insurance Agent – Internship
Globe Life American Income Division
08.2024 - Current
- Assisted clients with life and disability insurance needs, explaining benefits clearly and resolving questions.
- Processed policy applications with attention to accuracy and compliance.
- Developed strong sales and communication skills through direct client interaction.
Facility Manager
Washington State University Recreation
10.2023 - Current
- Manage daily front-line operations, ensuring a safe, clean, and member-friendly environment.
- Handle membership sales, enrollment, and customer service transactions.
- Train and supervise staff, maintaining accurate records and reports.
- Resolve member concerns promptly and professionally.
Education
Bachelor of Science - Economics
Washington State University
Pullman, WA12.2025
Skills
- Member Services & Customer Relations
- Cash Handling & Financial Transactions
- Microsoft Excel, Word, and Productivity Software
- Problem-Solving & Analytical Reasoning
- Sales & Product Knowledge
- Accurate Data Entry & Typing
Accomplishments
- Holder of life and disability insurance license.
- Awarded outstanding student in business economics
- Member of NSCS (National society of collegiate scholars)
Certification
Licensed Life and Disability Insurance Agent
Timeline
Undergraduate Teaching Assistant (Econs 101)
Washington State University
01.2025 - Current
Insurance Agent – Internship
Globe Life American Income Division
08.2024 - Current
Facility Manager
Washington State University Recreation
10.2023 - Current
Bachelor of Science - Economics
Washington State University
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