Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gil Taylor

Brooklyn

Summary

Passionate, customer-focused associate seeking a customer service position where I can apply and leverage my communication and organizational skills. Strong ability to multi-task and problem-solve with a commitment to exceptional service. Eager to contribute to a dynamic team where I can use my skill set, learn, and grow.

Overview

6
6
years of professional experience

Work History

Lead Customer Service

MOZA B TRADING CO.
Queens
09.2022 - 10.2024
  • Handled all customer issues with the utmost professionalism and escalated to the appropriate department/team to guarantee swift resolution
  • Promoted and sold all services, upselling where possible to increase revenue
  • Found simple solutions to problems
  • Collaborated with Account Managers to improve customer satisfaction
  • Used best practices in customer service techniques to build solid relationships
  • Responded to customer inquiries via email, video conference, SMS messaging, and phone calls in a prompt, professional, and friendly manner

Shift Manager

LANDWER CAFE
Tel-Aviv
02.2021 - 04.2023
  • Enhanced customers' experience by handling complaints professionally
  • Created and managed employee schedules
  • Resolved Disputes
  • Ensured all food and drink safety rules were followed
  • Greeted, announced, and provided directions to customers and vendors upon entering the restaurant.
  • Scheduled reservations, business meetings, and special events

Executive Assistant to the Colonel in charge of Human Resources

ISRAELI DEFENSE FORCE - AIR FORCE BRANCH
Tel Aviv
04.2020 - 11.2021
  • Collaborated cross-functionally with related departments to achieve objectives
  • Scheduled calendar with appointments, travel arrangements, and meeting agendas
  • Organized files, screened, and made calls
  • Set up audio-visual conferences
  • Produced and coordinated documents for meetings, including printing, binding, and scanning

Server

MULI CAFÉ & RESTAURANT
Tel Aviv
09.2018 - 12.2019
  • Engaged with guests, taking drink and food orders, and provided recommendations.
  • Maintained cleanliness and organization of the restaurant.
  • Provided excellent guest relations by addressing any concerns or requests professionally.
  • Collaborated with kitchen staff to ensure timely service of food and beverages.
  • Adhered to health and safety regulations, including responsible alcohol service practices.
  • Assisted with training new staff members on procedures and customer service standards.
  • Upsold additional menu items, including appetizers, desserts, and beverages.
  • Managed cash and credit transactions accurately and efficiently using a POS system and reconciled all transactions.
  • Prepared and served a variety of coffee beverages, teas, smoothies, and food items according to established recipes and standards.
  • Monitored inventory levels of food and beverage supplies.

Education

Full Matriculation Certificate - Art & Design

LADY DAVIS HS
06.2019

Skills

  • Collaboration
  • Adaptability
  • Leadership
  • Task & Employee Scheduling
  • Handling escalations
  • Issue resolution
  • Microsoft Suite
  • Audio-visual setup
  • Social media
  • Point of sale system
  • Organizational skills
  • Aesthetic awareness
  • Creative problem-solving
  • Communication
  • Networking
  • Workflow management
  • Expertise in sales
  • Attention to detail
  • Accuracy

Languages

  • English
  • Hebrew

Timeline

Lead Customer Service

MOZA B TRADING CO.
09.2022 - 10.2024

Shift Manager

LANDWER CAFE
02.2021 - 04.2023

Executive Assistant to the Colonel in charge of Human Resources

ISRAELI DEFENSE FORCE - AIR FORCE BRANCH
04.2020 - 11.2021

Server

MULI CAFÉ & RESTAURANT
09.2018 - 12.2019

Full Matriculation Certificate - Art & Design

LADY DAVIS HS

Similar Profiles

CREATE PROFILE
Gil Taylor