Gil Villegas
Ridgefield Park,NJ
Summary
Retail IT project manager with experience delivering POS and MDM network and infrastructure rollouts across North and Latin America. Lead cross-party coordination for store readiness, vendor partners, testing, documentation, and go-live support aligned to business and operational targets.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Retail Project Manager (Contractor)
LVMH Tiffany & Co.
10.2022 - Current
- Project manager for all TCO retail locations in the Americas
- Secure in close co-operation with the specific store manager the preparation of the store organization and the store operations for 118 retail locations 94 in US, 11 in LATAM and 13 in Canada
- Established and led project-group and organization structures to enhance cooperation, communication, and project delivery
- Developed and implemented communication packages to present results and solutions, including user manuals and training documents for global tool users
- Cegid Cloud Based payment solutions to 94 retail locations
- Cegid POS hardware and software configurations to all e285 VeriFone Mobiles & servers
- Hardware Point of Sale refresh in North America
- The Americas security update of the Palo Ato 440 ML-Powered firewalls
- The Americas SDWAN (Software Defined Wide Area Network) Upgrades
CMDB Coordinator (Contractor)
LVMH Louis Vuitton
08.2018 - 09.2019
- Maintain and Manage CMDB systems Properties Files for all LV Americas Stores
- Manage XStore staging team in testing, functional verification and performance criteria
- Coordinate Oracle XStore go live dates/installs with field installation team
- Assisted in resource management, logistics planning, and service reviews; synchronized subcontractors with LV requirements to ensure seamless service delivery
- Organize the testing and verify functional, operational and performance criteria
- Conducted validation of new and additional Apple devices on the AirWatch console.
- Built KPI dashboards to enhance project accuracy and precision
- Coordinated ATT circuit decommissions and Meraki migrations across all Americas sites
Account POS Network Validator (Contractor)
The Childrens Place
01.2018 - 02.2018
- Validated IP implementation via Meraki console, confirming network readiness and reliability
- Test failover network connectivity using Cradlepoint equipment
- Guided field techs in physical modem/router device setups, ensuring effective installation and connectivity
MDM/Store Systems Engineer (Contractor)
Ascena Retail Group Inc.
04.2014 - 12.2017
- AirWatch Global Administrator for the entire chain of Ascena stores
- Mobile Device Management supports 5,000+ Apple devices
- Managed ORPOS and mobile device projects across geographically distributed stores, coordinating hardware staging, delivery, and installation to ensure timely project execution.
- Coordinate implementation of ORPOS RSM for both release 1 and 2
- Manage Oracle Retail full life cycle implementations (all versions from 8.x up to 14.x)
- Coordinated internal software deployments via AirWatch MDM
- Integrate and implement new processes and solutions into existing system landscape
- Manage and monitor WiFi system communication via Cisco Meraki dashboard
- Developed strategic roadmaps to guide project planning and execution. and Playbooks on pending and future projects
Point of Sales Systems Analyst
Kenneth Cole Productions
05.2012 - 06.2013
- Direct Liaison between the business and SAP development
- Monitor all incidents that require SAP development research
- Managed vendor relationships to ensure service quality across all retail locations and projects
- Coordinated and maintained enhancements to Point of Sale systems to optimize functionality
- Coordinate lab environment to analyze and diagnose existing hardware\ software issues
- Investigated vendors and processes for cost-effective solutions benefiting the business
- Support Projects which provide enhanced functionality within the current infrastructure
- Role includes Project Management, Vendor relations, Store Relations & Analytical Assessment
Contractor
Connors Group
08.2011 - 05.2012
- Kenneth Cole Productions - POS Project Coordinator
- Implemented system enhancements across POS networks to support seamless transactions.
- Coordinated system installs and enhancements on Fujitsu TP3K running SAP POS 2.3 to improve operational functionality.
- Tested and approved all POS software enhancements proposed by SAP.
- Monitored and verified POS PCI compliance on store systems to safeguard customer data.
Contractor
Insight Global
08.2009 - 05.2010
- Managed the implementation of wireless Networks at Halloween City Pop Up stores
- Coordinated training for District Managers on the wireless Networks setup
- Established network connectivity for RedBox routers at remote sites, enhancing operational readiness.
- Set up, configured, and tested network devices for store openings.
- Coordinated project logistics for Party City events, ensuring successful execution.
- Halloween City sites consist of 400 nationwide stores
POS/IT Mgr.
10 Spot/Madrag Stores Inc.
08.2008 - 06.2009
- Managed hardware and software rollouts to 36 retail locations, implementing Fujitsu TP3k & TP2K retail point of sales systems, back office systems, and intranet communication systems to enhance operational efficiency.
- Traveled within the North East region to implement POS installations, including registers, scanners, printers, back office servers (ISP), and wireless handheld devices, ensuring seamless integration and functionality.
- Oversaw store openings and redesign projects to improve customer experience.
- Produced support and end user documentation for retail and store management systems to facilitate training and operational understanding..
- Assisted in the development of KWI Knowledge Base and other internal applications, including a Data Entry/Report Runner and an Inventory Control system.
Program Management Office
Barnes & Noble College Booksellers
03.2003 - 03.2007
- Managed POS software projects from testing through implementation to complete rollout
- Managed more than 15 POS software upgrades or enhancement rollouts in the year 2006
- Oversaw software deployment projects across all stores
- Traveled across East Coast region to implement POS installations, including registers, scanners, printers, back office servers (ISP), and wireless handheld devices
- All related projects consist of 600 sites upgraded from IBM 4690 to Triversity POS.
- Finalized approvals for software and hardware upgrade-related statements of work
- Direct liaison to all retail POS software development vendors
- Worked off hours in order to upgrade all of our sites after their end of day process (remotely and on site)
- Introduced T-1, DSL, circuits, routers, fiber optics, and switches chain-wide
- Projects included (but not limited to): AJB Polling process, AJB Software Deployment, POS Server replacements, Store openings and Closings
POS Development
B&N College Booksellers
- Merged applications on POS systems to streamline functionality and enhance user experience.
- Collaborated with RSS/Torex software developers to resolve technical issues, ensuring system reliability.
- Conducted analysis on software issues to identify root causes and inform future development.
- Conducted tests and upgrades for software upgrades scheduled for implementation
- Managed new campus store openings, closings and redesigns
- Provided the highest level of support prior to involving IBM.
Skills
- Retail technology integration
- Point of sale expertise
- Systems integration
- Store Project management
- Cost-benefit analysis
- Performance metrics
- Quality assurance
- Risk management
- Release planning
- Leadership skills
- Visual merchandising
- Communication strategies
- Communication skills
- Visual merchandising
Studies:
- Network fundamentals
- Introduction to Linux
- Python Scripting
- Introduction to VMware AirWatch
- JDA
Languages
Spanish
Professional
Timeline
Retail Project Manager (Contractor)
LVMH Tiffany & Co.
10.2022 - Current
CMDB Coordinator (Contractor)
LVMH Louis Vuitton
08.2018 - 09.2019
Account POS Network Validator (Contractor)
The Childrens Place
01.2018 - 02.2018
MDM/Store Systems Engineer (Contractor)
Ascena Retail Group Inc.
04.2014 - 12.2017
Point of Sales Systems Analyst
Kenneth Cole Productions
05.2012 - 06.2013
Contractor
Connors Group
08.2011 - 05.2012
Contractor
Insight Global
08.2009 - 05.2010
POS/IT Mgr.
10 Spot/Madrag Stores Inc.
08.2008 - 06.2009
Program Management Office
Barnes & Noble College Booksellers
03.2003 - 03.2007
POS Development
B&N College Booksellers